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Wir geben in diesem Artikel Tipps, was du prüfen kannst, um das Problem einzugrenzen und wie sich dies allenfalls beheben lässt.\u003C\u002Fp>\u003Ch2>Überprüfung der Synchronisation\u003C\u002Fh2>\u003Cp>Manchmal kann ein Synchronisationsproblem den Sachverhalt verursachen. Überprüfe deshalb als erstes die Einstellungen \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fe-mail\u002Fe-mail-programm\" target=\"_self\">deines E-Mail-Programms\u003C\u002Fa>:\u003C\u002Fp>\u003Cul>\u003Cli>Synchronisation aktivieren\u002Fdeaktivieren: Stelle sicher, dass die Synchronisation für den Ordner aktiv ist, indem du sie deaktivierst, speicherst und anschliessend erneut aktivierst und speicherst.\u003C\u002Fli>\u003Cli>Ordner abonnieren: Stelle sicher, dass der Ordner in deinem E-Mail-Programm abonniert ist. Ansonsten kann er nicht entfernt werden.\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Du findest in der Dokumentation deines E-Mail-Programms oder im Internet Hilfe, wo du diese Einstellungen findest. \u003C\u002Fp>\u003Ch2>Mit einem anderen E-Mail-Client ausprobieren\u003C\u002Fh2>\u003Cp>Manchmal kann das Problem an einem spezifischen E-Mail-Programm liegen. Versuche deshalb testweise mal, dein E-Mail-Konto in einem anderen E-Mail-Client wie \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fthunderbird\" target=\"_self\">Thunderbird\u003C\u002Fa> einzurichten und den Ordner von dort aus zu löschen.\u003C\u002Fp>\u003Ch2>IMAP-Ordner im Webmail entfernen\u003C\u002Fh2>\u003Cp>Falls dein E-Mail-Programm das Löschen des Ordners nicht zulässt, kannst du es über das \u003Ca href=\"https:\u002F\u002Fwebmail.cyon.ch\" target=\"_self\">cyon-Webmail\u003C\u002Fa> probieren.\u003C\u002Fp>\u003Cdiv data-html-block>\u003Cdl>\n  \u003Cdt>1\u003C\u002Fdt>\n  \u003Cdd>Melde dich unter \u003Ca href=\"https:\u002F\u002Fwebmail.cyon.ch\">https:\u002F\u002Fwebmail.cyon.ch\u003C\u002Fa> an und wähle im Menü «Einstellungen» > «Ordner» den gewünschten Ordner aus.\n    \u003Cfigure>\n      \u003Cpicture>\n        \u003Csource type=\"image\u002Favif\" srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fimap-ordner-kann-nicht-entfernt-werden01.avif\">\n        \u003Csource type=\"image\u002Fwebp\" srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fimap-ordner-kann-nicht-entfernt-werden01.webp\">\n        \u003Cimg alt=\"Ordner-Verwaltung im Webmail\" src=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fimap-ordner-kann-nicht-entfernt-werden01.png\">\n      \u003C\u002Fpicture>\n      \u003Cfigcaption>Ordner-Verwaltung im Webmail\u003C\u002Ffigcaption>\n    \u003C\u002Ffigure>\n  \u003C\u002Fdd>\n  \u003Cdt>2\u003C\u002Fdt>\n  \u003Cdd>Klicke oben auf «Löschen» und bestätige dies.\n    \u003Cfigure>\n      \u003Cpicture>\n        \u003Csource type=\"image\u002Favif\" srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fimap-ordner-kann-nicht-entfernt-werden02.avif\">\n        \u003Csource type=\"image\u002Fwebp\" srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fimap-ordner-kann-nicht-entfernt-werden02.webp\">\n        \u003Cimg alt=\"IMAP-Ordner im Webmail löschen\" src=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fimap-ordner-kann-nicht-entfernt-werden02.png\">\n      \u003C\u002Fpicture>\n      \u003Cfigcaption>IMAP-Ordner im Webmail löschen\u003C\u002Ffigcaption>\n    \u003C\u002Ffigure>\n  \u003C\u002Fdd>\n  \u003Cdt>3\u003C\u002Fdt>\n  \u003Cdd>Wechsle zurück in dein E-Mail-Programm und synchronisiere dieses. Nun sollte der IMAP-Ordner auch auf deinem Gerät entfernt werden.\u003C\u002Fdd>\n\u003C\u002Fdl>\u003C\u002Fdiv>\u003Cdiv class=\"callout\">\u003Cp>Wenn alle oben genannten Schritte nicht funktionieren, \u003Ca href=\"mailto:mail@cyon.ch?subject=IMAP-Ordner%20löschen\" target=\"_blank\">kontaktiere unseren Support per E-Mail\u003C\u002Fa> mit folgenden Angaben:\u003C\u002Fp>\u003Cul>\u003Cli>\u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fsupport-code\" target=\"_self\">Support-Code\u003C\u002Fa>\u003C\u002Fli>\u003Cli>betroffene E-Mail-Adresse\u003C\u002Fli>\u003Cli>betroffener Ordner\u003C\u002Fli>\u003C\u002Ful>\u003C\u002Fdiv>","[\"5b2a1afb2c7d3a0fa9a3345e\",\"5b2a1b3e0428632c466b1a1c\"]","[\"677d30c640bbd07e7b54ed66\",\"66a2133585cc923c86cb14a1\",\"5f1847742c7d3a10cbab20af\",\"5e83515f2c7d3a7e9aea1c7b\",\"5d1c5da92c7d3a5cd38e7186\",\"5d80857d04286364bc8f2f74\"]","[\"intern_steps\",\"intern_img\"]","Deine E-Mails sind bei cyon gehostet, und du möchtest einen IMAP-Ordner entfernen, aber dieser taucht immer wieder auf? Wir geben in diesem Artikel Tipps, was du prüfen kannst, um das Problem einzugrenzen und wie sich dies allenfalls beheben…",false,[422,426,430,434,438,442],{"helpscoutSlug":423,"helpscoutName":424,"excerpt":425},"alternativen-fur-microsoft-outlook-windows-mail-und-apple-mail","Alternativen für Microsoft Outlook, Windows Mail und Apple Mail","Suchst du eine Alternative zu dem auf deinem Gerät vorinstallierten E-Mail-Programm oder hast du Probleme mit dem aktuell verwendeten E-Mail-Client? Ist dir Datenschutz ein Anliegen, und du möchtest nicht, dass deine E-Mail-Daten auf den Servern von…",{"helpscoutSlug":427,"helpscoutName":428,"excerpt":429},"e-mail-ordner-werden-nicht-synchronisiert","E-Mail-Ordner werden nicht synchronisiert","Hast du dein E-Mail-Konto in einem E-Mail-Programm eingerichtet, gewisse Ordner werden aber nicht korrekt synchronisiert? Wir geben in diesem Artikel Tipps, was du prüfen kannst, um das Problem einzugrenzen und wie sich dies allenfalls beheben…",{"helpscoutSlug":431,"helpscoutName":432,"excerpt":433},"geloschte-e-mails-werden-grau-dargestellt-aber-nicht-entfernt","Gelöschte E-Mails werden grau dargestellt aber nicht entfernt","Hast du E-Mails über das Webmail gelöscht, diese verbleiben nach dem Entfernen jedoch am Ursprungsort in grauer Schrift dargestellt und werden nicht in den Papierkorb verschoben? Die Ursache ist in diesem Fall eine Einstellung im Webmail. Wir zeigen…",{"helpscoutSlug":435,"helpscoutName":436,"excerpt":437},"passwort-zu-meiner-e-mail-adresse-herausfinden","Passwort zu meiner E-Mail-Adresse herausfinden","Du möchtest deine E-Mail-Adresse auf einem neuen Gerät einrichten oder dich zu Hause über unser Webmail anmelden, kennst aber dein E-Mail-Passwort nicht mehr? Bevor du nun deine Administratorin oder deinen Administrator bittest dir ein neues zu…",{"helpscoutSlug":439,"helpscoutName":440,"excerpt":441},"e-mail-programm-kann-keine-verbindung-aufbauen","E-Mail-Programm kann keine Verbindung aufbauen","Diese Anleitung hilft dir beim Erkennen von Problemen mit bereits eingerichteten E-Mail-Konten in E-Mail-Programmen wie Microsoft Outlook, Apple Mail, Thunderbird oder auf einem Smartphone.E-Mail-Konto mit dem E-Mail-Zauberer einrichtenWenn du dein…",{"helpscoutSlug":443,"helpscoutName":444,"excerpt":445},"imap-ordner-im-webmail-erstellen-und-bearbeiten","IMAP-Ordner im Webmail erstellen und bearbeiten","Möchtest du deine E-Mails in Unterordnern archivieren oder nach Projekten sortieren? Wir zeigen dir in diesem Artikel, wie du solche IMAP-Ordner über das Webmail erstellst. Nutzt du ein E-Mail-Programm, so kannst du auch über das E-Mail-Programm…",[447,450],{"helpscoutSlug":448,"helpscoutName":449},"12email-einrichtung-in-einem-e-mail-programm","102_email: Einrichtung in einem E-Mail-Programm",{"helpscoutSlug":451,"helpscoutName":452},"16email-webmail","106_email: Webmail",[454,488,522],{"id":455,"uri":456,"slug":457,"title":458,"enabled":35,"typeHandle":459,"sectionHandle":460,"__typename":461,"color":462,"textRich":463,"buttonSimple":464,"singleImage":475},"868","component-preview\u002Fe-mail-programm-konfigurieren","e-mail-programm-konfigurieren","E-Mail-Programm konfigurieren","ctaServices","callToActions","ctaServices_Entry","butterfly","\u003Cp>\u003Cstrong>Unser E-Mail-Zauberer führt dich durch den Einrichtungsprozess: \u003C\u002Fstrong>Verwalte deine E-Mail-Konten ganz bequem über das E-Mail-Programm deiner Wahl. Mit unserem Einrichtungsassistenten gelingt dir dies ganz einfach.\u003C\u002Fp>",{"label":465,"linkField":466},"E-Mail-Zauberer starten",{"__typename":27,"type":28,"label":12,"link":467,"url":468,"urlSuffix":12,"entry":469},"\u003Ca href=\"http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard\">E-Mail Zauberer\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard",{"id":470,"uri":471,"slug":472,"title":137,"enabled":35,"typeHandle":473,"sectionHandle":473,"__typename":474},"5940","support\u002Fmailwizard","mailwizard","mailWizard","mailWizard_Entry",[476],{"id":477,"url":478,"mediumUrl":479,"smallUrl":480,"originalUrl":481,"width":482,"height":483,"title":484,"alt":12,"kind":485,"extension":486,"caption":12,"nameTags":487},"869","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_default\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_medium\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_small\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002FBildschirmfoto-2026-01-18-um-15.30.17.png",1128,1124,"Bildschirmfoto 2026 01 18 um 15 30 17","image","png",[],{"id":489,"uri":490,"slug":491,"title":492,"enabled":35,"typeHandle":459,"sectionHandle":460,"__typename":461,"color":462,"textRich":493,"buttonSimple":494,"singleImage":498},"942","component-preview\u002Fwir-migrieren-dein-projekt-kostenlos","wir-migrieren-dein-projekt-kostenlos","Stressfrei Website & E-Mail umziehen lassen","\u003Cp>Unser Umzugsteam begleitet dich beim Wechsel zu cyon – Schritt für Schritt.\u003C\u002Fp>",{"label":495,"linkField":496},"Jetzt ohne Doppelkosten wechseln",{"__typename":27,"type":28,"label":12,"link":71,"url":72,"urlSuffix":12,"entry":497},{"id":74,"uri":75,"slug":76,"title":69,"enabled":35,"typeHandle":66,"sectionHandle":37,"__typename":67},[499],{"id":500,"url":501,"mediumUrl":502,"smallUrl":503,"originalUrl":504,"width":505,"height":505,"title":506,"alt":17,"kind":485,"extension":486,"caption":12,"nameTags":507},"776","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-cta.png",393,"Common cta",[508,516],{"id":509,"title":510,"fullName":510,"role":511,"desktopX":512,"desktopY":513,"mobileX":514,"mobileY":515},"1925","Scharon","Customer Support",30,65,10,70,{"id":517,"title":518,"fullName":518,"role":511,"desktopX":519,"desktopY":520,"mobileX":521,"mobileY":521},"1926","Gabriel",67,60,50,{"id":523,"uri":524,"slug":525,"title":526,"enabled":35,"typeHandle":527,"sectionHandle":460,"__typename":528,"color":334,"textRich":529,"buttonSimple":530},"876","component-preview\u002Fimmer-auf-dem-laufenden-bleiben","immer-auf-dem-laufenden-bleiben","Immer auf dem Laufenden bleiben","ctaTextOnly","ctaTextOnly_Entry","\u003Cp>Tipps, Tools & Insights für deine Webprojekte.\u003C\u002Fp>",{"label":531,"linkField":532},"Jetzt Newsletter abonnieren",{"__typename":27,"type":125,"label":12,"link":533,"url":534,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter\">mailchi.mp\u002Fcyon\u002Fcyon-newsletter\u003C\u002Fa>","https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter",[536,635],{"id":537,"uri":538,"slug":539,"title":540,"enabled":35,"typeHandle":541,"sectionHandle":542,"__typename":543,"sectionHeader":544,"supportContactMethods":550},"4433","component-preview\u002Fkontakt","kontakt","Du brauchst persönliche Unterstützung?","supportContactSection","globalComponents","supportContactSection_Entry",{"iconSelect":545,"sectionLabel":129,"align":546,"color":547,"subtitle":548,"description":12,"backgroundImage":549},"headset","center","orange","Wähle den für dich passenden Kanal",[],[551,583,605],{"__typename":552,"title":553,"buttonIcon":554,"buttonDescription":555,"contentType":554,"contentTitle":556,"contentDescription":557,"contentButton":558,"image":564},"supportContactMethodStandard_Entry","E-Mail","mail","Verfügbar bis 17 Uhr","Persönliche Hilfe via E-Mail","\u003Cp>Verfügbar von Montag bis Freitag von 09:00 bis 17:00 Uhr. Wir beantworten deine E-Mails innert maximal 24 Stunden - und meist viel schneller.\u003C\u002Fp>",{"label":559,"linkField":560},"mail@cyon.ch",{"__typename":27,"type":561,"label":12,"link":562,"url":563,"urlSuffix":12,"entry":12},"email","\u003Ca href=\"mailto:mail@cyon.ch\">mail@cyon.ch\u003C\u002Fa>","mailto:mail@cyon.ch",[565],{"id":566,"url":567,"mediumUrl":568,"smallUrl":569,"originalUrl":570,"width":571,"height":572,"title":573,"alt":17,"kind":485,"extension":486,"caption":12,"nameTags":574},"742","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-support.png",840,558,"Common support",[575,581],{"id":576,"title":510,"fullName":510,"role":577,"desktopX":578,"desktopY":579,"mobileX":580,"mobileY":520},"1585","Customer Care Specialist",25,55,8,{"id":582,"title":518,"fullName":518,"role":577,"desktopX":519,"desktopY":520,"mobileX":521,"mobileY":521},"1586",{"__typename":552,"title":584,"buttonIcon":585,"buttonDescription":555,"contentType":585,"contentTitle":586,"contentDescription":587,"contentButton":588,"image":594},"Anruf","phone","Persönlicher Telefon-Support","\u003Cp>Rufe uns unter +41 61 588 15 15 an. Unsere Expertinnen und Experten helfen dir persönlich & direkt weiter. Verfügbar von 09:00 bis 12:00 Uhr und von 13:30 bis 17:00 Uhr.\u003C\u002Fp>",{"label":589,"linkField":590},"+41 61 588 15 15",{"__typename":27,"type":591,"label":12,"link":592,"url":593,"urlSuffix":12,"entry":12},"tel","\u003Ca href=\"tel:+41-61-588-15-15\">+41 61 588 15 15\u003C\u002Fa>","tel:+41-61-588-15-15",[595],{"id":596,"url":597,"mediumUrl":598,"smallUrl":599,"originalUrl":600,"width":601,"height":602,"title":603,"alt":12,"kind":485,"extension":486,"caption":12,"nameTags":604},"881","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002FBildschirmfoto-2026-01-18-um-16.21.14.png",906,918,"Bildschirmfoto 2026 01 18 um 16 21 14",[],{"__typename":606,"title":607,"buttonIcon":608,"buttonDescription":555,"emergencyFacts":609,"emergencyButton":625,"emergencyFaqEntries":630},"supportContactMethodEmergency_Entry","Notfall-Service","flame",[610,613,616,619,622],{"title":611,"description":612},"Verfügbarkeit","\u003Cp>365 Tage im Jahr, 24 Stunden am Tag\u003C\u002Fp>",{"title":614,"description":615},"Garantierte Reaktionszeit","\u003Cp>60 Minuten\u003C\u002Fp>",{"title":617,"description":618},"Kosten (inkl. erste 30 Minuten)","\u003Cp>CHF 250.00\u003C\u002Fp>",{"title":620,"description":621},"Je weitere angefangene 30 Minute","\u003Cp>CHF 100.00\u003C\u002Fp>",{"title":623,"description":624},"Alarmierung","\u003Cp>Via my.cyon\u003C\u002Fp>",{"label":626,"linkField":627},"Jetzt Notfall-Auftrag auslösen",{"__typename":27,"type":125,"label":12,"link":628,"url":629,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency\">my.cyon.ch\u002Fsupport\u002Findex\u002Femergency\u003C\u002Fa>","https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency",[631,634],{"title":632,"textRich":633},"Was ist der Notfall Service?","\u003Cp>Der Notfall Service bietet dir rund um die Uhr Unterstützung bei dringenden technischen Problemen mit deinen Diensten.\u003C\u002Fp>",{"title":632,"textRich":633},{"id":636,"uri":637,"slug":638,"title":639,"enabled":35,"typeHandle":640,"sectionHandle":542,"__typename":641,"sectionHeader":642,"leftBlock":646,"rightBlock":647},"4547","component-preview\u002Fstatusmeldungen","statusmeldungen","Statusmeldungen","statusMessagesSection","statusMessagesSection_Entry",{"iconSelect":643,"sectionLabel":639,"align":546,"color":403,"subtitle":644,"description":12,"backgroundImage":645},"trending-up","Übersicht über unsere Systeme",[],"\u003Ch3>Statusmeldungen\u003C\u002Fh3>\u003Cul>\u003Cli>Unser Systemstatus ist aktuell stabil.\u003C\u002Fli>\u003Cli>Geplante Wartungsarbeiten am 15. Juli 2024 von 02:00 bis 04:00 Uhr.\u003C\u002Fli>\u003Cli>Es gibt derzeit keine bekannten Störungen.\u003C\u002Fli>\u003C\u002Ful>","\u003Ch3>\u003Cstrong>Wichtige Hinweise\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul>\u003Cli>Bitte überprüfe regelmässig unseren Status-Feed für aktuelle Informationen.\u003C\u002Fli>\u003Cli>Bei dringenden Problemen kontaktiere unseren Support.\u003C\u002Fli>\u003C\u002Ful>"]