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zurücksetzen","\u003Cp>Hast du das Passwort zu deinem \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\" target=\"_self\">my.cyon\u003C\u002Fa>-Konto vergessen oder weisst nicht mehr welche E-Mail-Adresse dazu hinterlegt ist? Wir beschreiben folgend wie du dir wieder Zugriff ins my.cyon verschaffen kannst.\u003C\u002Fp>\u003Cdiv class=\"callout\">\u003Cp>Kennst du dein my.cyon-Passwort noch, möchtest dies aber ändern, so gehe gemäss dem Artikel \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fmy-cyon-passwort-andern\">«my.cyon-Passwort ändern»\u003C\u002Fa> vor. \u003C\u002Fp>\u003C\u002Fdiv>\u003Ch2>Passwort zurücksetzen\u003C\u002Fh2>\u003Cp>Wenn das das Passwort zu deinem \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\">my.cyon\u003C\u002Fa>-Konto vergessen ging, so kannst du dies über den Link \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002F#recover\">«Passwort vergessen?»\u003C\u002Fa> neu setzen. Du benötigst dazu die \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fmeine-hinterlegte-e-mailadresse-ist-nicht-mehr-gultig\">hinterlegte E-Mail-Adresse\u003C\u002Fa> oder deine \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fmy-cyon-kontonummer\">my.cyon-Kontonummer\u003C\u002Fa>.\u003C\u002Fp>\u003Cdiv data-html-block>\u003Cfigure>\n  \u003Cpicture>\n    \u003Csource srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Flogin-daten-fur-my-cyon-konto-zurucksetzen01.avif\" type=\"image\u002Favif\">\n    \u003Csource srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Flogin-daten-fur-my-cyon-konto-zurucksetzen01.webp\" type=\"image\u002Fwebp\">\n    \u003Cimg src=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Flogin-daten-fur-my-cyon-konto-zurucksetzen01.png\" alt=\"my.cyon-Passwort vergessen\">\n  \u003C\u002Fpicture>\n  \u003Cfigcaption>my.cyon-Passwort vergessen\u003C\u002Ffigcaption>\n\u003C\u002Ffigure>\u003C\u002Fdiv>\u003Cp>Gib diese Angaben in das Feld ein und klicke auf «Passwort zurücksetzen». Du erhältst darauf eine E-Mail auf die hinterlegte E-Mail-Adresse. Mit dem Link in der E-Mail kannst du dir ein neues Passwort für dein my.cyon-Konto setzen.\u003C\u002Fp>\u003Cp>Erhältst du das entsprechende E-Mail nicht, so kann es sein, dass die angegebene E-Mail-Adresse nicht als my.cyon-Anmeldename hinterlegt ist oder dass du auf der hinterlegten E-Mail-Adresse keine E-Mails empfangen kannst. Fahre in diesem Fall mit dem nächsten Abschnitt fort.\u003C\u002Fp>\u003Ch2>Login-Daten nicht mehr gültig\u003C\u002Fh2>\u003Cp>Hast du auf die \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fmeine-hinterlegte-e-mailadresse-ist-nicht-mehr-gultig\">hinterlegte E-Mail-Adresse keinen Zugriff\u003C\u002Fa> mehr oder kennst weder \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fmy-cyon-kontonummer\">my.cyon-Kontonummer\u003C\u002Fa> noch die hinterlegte E-Mail-Adresse, dann \u003Ca href=\"mailto:sup-id@cyon.ch\">melde dich bei uns per E-Mail\u003C\u002Fa>. Um dich entsprechend zu identifizieren, benötigen wir dabei folgende Angaben:\u003C\u002Fp>\u003Ch3>Firmenkonto\u003C\u002Fh3>\u003Cul>\u003Cli>Link auf den Handelsregister-Eintrag oder Kopie des Eintrages als PDF-Datei\u003C\u002Fli>\u003Cli>Kopie\u002FFoto eines amtlichen Ausweises\u002FID einer zeichnungsberechtigten Person (bzw. Personen bei Kollektivunterschrift)\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Organisationskonto\u003C\u002Fh3>\u003Cul>\u003Cli>Offizielles Dokument (Vereinsstatuten, Protokoll), aus welchem ersichtlich ist, wer für die Organisation zeichnungsberechtigt ist\u003C\u002Fli>\u003Cli>Kopie\u002FFoto eines amtlichen Ausweises\u002FID der zeichnungsberechtigten Person (bzw. Personen bei Kollektivunterschrift)\u003C\u002Fli>\u003C\u002Ful>\u003Ch3>Privatkonto\u003C\u002Fh3>\u003Cul>\u003Cli>Kopie\u002FFoto eines amtlichen Ausweises\u002FID\u003C\u002Fli>\u003C\u002Ful>\u003Cp>Sende uns diese an die E-Mail-Adresse \u003Ca href=\"mailto:sup-id@cyon.ch\">sup-id@cyon.ch\u003C\u002Fa> oder per Post an \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Flegal\u002Fimpressum\">unsere Anschrift\u003C\u002Fa>.\u003C\u002Fp>","[\"5b4378110428630abc0bd988\",\"5d541bf00428631e94f96258\"]","[\"568117189033603f7da2b9f4\",\"5c63ebc42c7d3a66e32e60ee\",\"5d2de5382c7d3a2ec4beecc3\",\"5c486ac92c7d3a66e32d88e9\",\"5c1a1a1404286304a71d85b3\"]","intern_img","Hast du das Passwort zu deinem my.cyon-Konto vergessen oder weisst nicht mehr welche E-Mail-Adresse dazu hinterlegt ist? Wir beschreiben folgend wie du dir wieder Zugriff ins my.cyon verschaffen kannst.Kennst du dein my.cyon-Passwort noch, möchtest…",false,[422,426,430,434,438],{"helpscoutSlug":423,"helpscoutName":424,"excerpt":425},"meine-hinterlegte-e-mailadresse-ist-nicht-mehr-gultig","Meine hinterlegte E-Mail-Adresse ist nicht mehr gültig","Sämtliche Informationen, welche du von uns erhältst, gelangen via E-Mail an dich. Es ist daher sehr wichtig, dass du stets eine aktuelle E-Mail-Adresse eingetragen hast. Falls die hinterlegte E-Mail-Adresse nicht mehr aktuell ist, kannst du diese im…",{"helpscoutSlug":427,"helpscoutName":428,"excerpt":429},"zwei-faktor-authentifizierung-fur-mycyon-konto-aktivieren","Zwei-Faktor-Authentifizierung für my.cyon-Konto aktivieren","Die Zwei-Faktor-Authentifizierung, auch Two-Factor-Authentication genannt, ist eine Funktion für dein my.cyon, die durch einen zusätzlichen Schritt im Anmeldeprozess die Sicherheit deines my.cyon-Kontos erhöht und verhindert, dass sich Unbefugte…",{"helpscoutSlug":431,"helpscoutName":432,"excerpt":433},"zugriff-auf-meine-e-mails-uber-den-browser","Zugriff auf meine E-Mails über den Browser","Du bist unterwegs und möchtest auf deine E-Mails zugreifen? Du hast zurzeit keinen Zugriff auf deinen Computer, auf welchem deine E-Mail-Adresse eingerichtet ist, möchtest aber dringend eine E-Mail schreiben? Du hast mit dem cyon-Webmail über den…",{"helpscoutSlug":435,"helpscoutName":436,"excerpt":437},"my-cyon-passwort-andern","my.cyon-Passwort ändern","Du möchtest das Passwort zu unserer Verwaltungsoberfläche my.cyon herausfinden oder ändern? Folgende Schritte beschreiben, wie du dir ein neues Passwort setzen kannst.Aus Sicherheitsgründen hinterlegen wir alle Passwörter verschlüsselt, weshalb…",{"helpscoutSlug":439,"helpscoutName":440,"excerpt":441},"kontaktdaten-aktualisieren","Kontaktdaten aktualisieren","Du kannst deine persönlichen Daten wie Postadresse, E-Mail-Adresse oder Telefonnummer jederzeit über dein my.cyon-Konto unter «Meine Daten» verwalten und anpassen. Klicke dazu auf deine E-Mail-Adresse oben rechts.Bitte halte deine Kontaktdaten stets…",[443,446],{"helpscoutSlug":444,"helpscoutName":445},"52admin-anderungen-der-kontaktdaten","502_admin: Änderungen der Kontaktdaten",{"helpscoutSlug":447,"helpscoutName":448},"007favoriten-passwort-vergessen","007_favoriten: Passwort vergessen?",[450,484,518],{"id":451,"uri":452,"slug":453,"title":454,"enabled":161,"typeHandle":455,"sectionHandle":456,"__typename":457,"color":458,"textRich":459,"buttonSimple":460,"singleImage":471},"868","component-preview\u002Fe-mail-programm-konfigurieren","e-mail-programm-konfigurieren","E-Mail-Programm konfigurieren","ctaServices","callToActions","ctaServices_Entry","butterfly","\u003Cp>\u003Cstrong>Unser E-Mail-Zauberer führt dich durch den Einrichtungsprozess: \u003C\u002Fstrong>Verwalte deine E-Mail-Konten ganz bequem über das E-Mail-Programm deiner Wahl. Mit unserem Einrichtungsassistenten gelingt dir dies ganz einfach.\u003C\u002Fp>",{"label":461,"linkField":462},"E-Mail-Zauberer starten",{"__typename":154,"type":155,"label":12,"link":463,"url":464,"urlSuffix":12,"entry":465},"\u003Ca href=\"http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard\">E-Mail Zauberer\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard",{"id":466,"uri":467,"slug":468,"title":318,"enabled":161,"typeHandle":469,"sectionHandle":469,"__typename":470},"5940","support\u002Fmailwizard","mailwizard","mailWizard","mailWizard_Entry",[472],{"id":473,"url":474,"mediumUrl":475,"smallUrl":476,"originalUrl":477,"width":478,"height":479,"title":480,"alt":12,"kind":481,"extension":482,"caption":12,"nameTags":483},"869","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_default\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_medium\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_small\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002FBildschirmfoto-2026-01-18-um-15.30.17.png",1128,1124,"Bildschirmfoto 2026 01 18 um 15 30 17","image","png",[],{"id":485,"uri":486,"slug":487,"title":488,"enabled":161,"typeHandle":455,"sectionHandle":456,"__typename":457,"color":458,"textRich":489,"buttonSimple":490,"singleImage":494},"942","component-preview\u002Fwir-migrieren-dein-projekt-kostenlos","wir-migrieren-dein-projekt-kostenlos","Stressfrei Website & E-Mail umziehen lassen","\u003Cp>Unser Umzugsteam begleitet dich beim Wechsel zu cyon – Schritt für Schritt.\u003C\u002Fp>",{"label":491,"linkField":492},"Jetzt ohne Doppelkosten wechseln",{"__typename":154,"type":155,"label":12,"link":264,"url":265,"urlSuffix":12,"entry":493},{"id":267,"uri":166,"slug":268,"title":165,"enabled":161,"typeHandle":162,"sectionHandle":163,"__typename":145},[495],{"id":496,"url":497,"mediumUrl":498,"smallUrl":499,"originalUrl":500,"width":501,"height":501,"title":502,"alt":17,"kind":481,"extension":482,"caption":12,"nameTags":503},"776","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-cta.png",393,"Common cta",[504,512],{"id":505,"title":506,"fullName":506,"role":507,"desktopX":508,"desktopY":509,"mobileX":510,"mobileY":511},"1925","Scharon","Customer Support",30,65,10,70,{"id":513,"title":514,"fullName":514,"role":507,"desktopX":515,"desktopY":516,"mobileX":517,"mobileY":517},"1926","Gabriel",67,60,50,{"id":519,"uri":520,"slug":521,"title":522,"enabled":161,"typeHandle":523,"sectionHandle":456,"__typename":524,"color":129,"textRich":525,"buttonSimple":526},"876","component-preview\u002Fimmer-auf-dem-laufenden-bleiben","immer-auf-dem-laufenden-bleiben","Immer auf dem Laufenden bleiben","ctaTextOnly","ctaTextOnly_Entry","\u003Cp>Tipps, Tools & Insights für deine Webprojekte.\u003C\u002Fp>",{"label":527,"linkField":528},"Jetzt Newsletter abonnieren",{"__typename":154,"type":172,"label":12,"link":529,"url":530,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter\">mailchi.mp\u002Fcyon\u002Fcyon-newsletter\u003C\u002Fa>","https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter",[532,631],{"id":533,"uri":534,"slug":535,"title":536,"enabled":161,"typeHandle":537,"sectionHandle":538,"__typename":539,"sectionHeader":540,"supportContactMethods":546},"4433","component-preview\u002Fkontakt","kontakt","Du brauchst persönliche Unterstützung?","supportContactSection","globalComponents","supportContactSection_Entry",{"iconSelect":541,"sectionLabel":310,"align":542,"color":543,"subtitle":544,"description":12,"backgroundImage":545},"headset","center","orange","Wähle den für dich passenden Kanal",[],[547,579,601],{"__typename":548,"title":549,"buttonIcon":550,"buttonDescription":551,"contentType":550,"contentTitle":552,"contentDescription":553,"contentButton":554,"image":560},"supportContactMethodStandard_Entry","E-Mail","mail","Verfügbar bis 17 Uhr","Persönliche Hilfe via E-Mail","\u003Cp>Verfügbar von Montag bis Freitag von 09:00 bis 17:00 Uhr. Wir beantworten deine E-Mails innert maximal 24 Stunden - und meist viel schneller.\u003C\u002Fp>",{"label":555,"linkField":556},"mail@cyon.ch",{"__typename":154,"type":557,"label":12,"link":558,"url":559,"urlSuffix":12,"entry":12},"email","\u003Ca href=\"mailto:mail@cyon.ch\">mail@cyon.ch\u003C\u002Fa>","mailto:mail@cyon.ch",[561],{"id":562,"url":563,"mediumUrl":564,"smallUrl":565,"originalUrl":566,"width":567,"height":568,"title":569,"alt":17,"kind":481,"extension":482,"caption":12,"nameTags":570},"742","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-support.png",840,558,"Common support",[571,577],{"id":572,"title":506,"fullName":506,"role":573,"desktopX":574,"desktopY":575,"mobileX":576,"mobileY":516},"1585","Customer Care Specialist",25,55,8,{"id":578,"title":514,"fullName":514,"role":573,"desktopX":515,"desktopY":516,"mobileX":517,"mobileY":517},"1586",{"__typename":548,"title":580,"buttonIcon":581,"buttonDescription":551,"contentType":581,"contentTitle":582,"contentDescription":583,"contentButton":584,"image":590},"Anruf","phone","Persönlicher Telefon-Support","\u003Cp>Rufe uns unter +41 61 588 15 15 an. Unsere Expertinnen und Experten helfen dir persönlich & direkt weiter. Verfügbar von 09:00 bis 12:00 Uhr und von 13:30 bis 17:00 Uhr.\u003C\u002Fp>",{"label":585,"linkField":586},"+41 61 588 15 15",{"__typename":154,"type":587,"label":12,"link":588,"url":589,"urlSuffix":12,"entry":12},"tel","\u003Ca href=\"tel:+41-61-588-15-15\">+41 61 588 15 15\u003C\u002Fa>","tel:+41-61-588-15-15",[591],{"id":592,"url":593,"mediumUrl":594,"smallUrl":595,"originalUrl":596,"width":597,"height":598,"title":599,"alt":12,"kind":481,"extension":482,"caption":12,"nameTags":600},"881","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002FBildschirmfoto-2026-01-18-um-16.21.14.png",906,918,"Bildschirmfoto 2026 01 18 um 16 21 14",[],{"__typename":602,"title":603,"buttonIcon":604,"buttonDescription":551,"emergencyFacts":605,"emergencyButton":621,"emergencyFaqEntries":626},"supportContactMethodEmergency_Entry","Notfall-Service","flame",[606,609,612,615,618],{"title":607,"description":608},"Verfügbarkeit","\u003Cp>365 Tage im Jahr, 24 Stunden am Tag\u003C\u002Fp>",{"title":610,"description":611},"Garantierte Reaktionszeit","\u003Cp>60 Minuten\u003C\u002Fp>",{"title":613,"description":614},"Kosten (inkl. erste 30 Minuten)","\u003Cp>CHF 250.00\u003C\u002Fp>",{"title":616,"description":617},"Je weitere angefangene 30 Minute","\u003Cp>CHF 100.00\u003C\u002Fp>",{"title":619,"description":620},"Alarmierung","\u003Cp>Via my.cyon\u003C\u002Fp>",{"label":622,"linkField":623},"Jetzt Notfall-Auftrag auslösen",{"__typename":154,"type":172,"label":12,"link":624,"url":625,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency\">my.cyon.ch\u002Fsupport\u002Findex\u002Femergency\u003C\u002Fa>","https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency",[627,630],{"title":628,"textRich":629},"Was ist der Notfall Service?","\u003Cp>Der Notfall Service bietet dir rund um die Uhr Unterstützung bei dringenden technischen Problemen mit deinen Diensten.\u003C\u002Fp>",{"title":628,"textRich":629},{"id":632,"uri":633,"slug":634,"title":635,"enabled":161,"typeHandle":636,"sectionHandle":538,"__typename":637,"sectionHeader":638,"leftBlock":642,"rightBlock":643},"4547","component-preview\u002Fstatusmeldungen","statusmeldungen","Statusmeldungen","statusMessagesSection","statusMessagesSection_Entry",{"iconSelect":639,"sectionLabel":635,"align":542,"color":221,"subtitle":640,"description":12,"backgroundImage":641},"trending-up","Übersicht über unsere Systeme",[],"\u003Ch3>Statusmeldungen\u003C\u002Fh3>\u003Cul>\u003Cli>Unser Systemstatus ist aktuell stabil.\u003C\u002Fli>\u003Cli>Geplante Wartungsarbeiten am 15. Juli 2024 von 02:00 bis 04:00 Uhr.\u003C\u002Fli>\u003Cli>Es gibt derzeit keine bekannten Störungen.\u003C\u002Fli>\u003C\u002Ful>","\u003Ch3>\u003Cstrong>Wichtige Hinweise\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul>\u003Cli>Bitte überprüfe regelmässig unseren Status-Feed für aktuelle Informationen.\u003C\u002Fli>\u003Cli>Bei dringenden Problemen kontaktiere unseren Support.\u003C\u002Fli>\u003C\u002Ful>"]