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gerne zur Verfügung. Du erreichst uns von Montag bis Freitag zwischen 09.00 und 12.00 Uhr sowie von 13.30 bis 17.00 Uhr unter der Telefonnummer \u003Ca href=\"tel:+41615881515\">061 588 15 15\u003C\u002Fa> (international +41 61 588 15 15) sowie per E-Mail unter \u003Ca href=\"mailto:mail@cyon.ch\" target=\"_self\">mail@cyon.ch\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>Benötigst du ausserhalb der genannten Zeiten Hilfe, steht dir unser kostenpflichtiger \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport?c=emergency#kontakt\">Notfall-Service\u003C\u002Fa> zur Verfügung. Ein \u003Ca href=\"#notfall-auftrag-beantragen\">Notfall-Auftrag kann jederzeit über das my.cyon ausgelöst werden.\u003C\u002Fa> Die Kosten dafür und Antworten auf häufige Fragen dazu findest du unter \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport?c=emergency#kontakt\">cyon.ch\u002Fsupport\u003C\u002Fa>.\u003C\u002Fp>\u003Cdiv class=\"callout\">\u003Cp>Bei einigen Angeboten wie dem \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fhosting\u002Fwebhosting-pro\u002Fvergleichstabelle\">Webhosting Pro Tripple\u003C\u002Fa>, dem \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fhosting\u002Fmanaged-server\u002Fvergleichstabelle\">Managed Server\u003C\u002Fa> und dem \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fhosting\u002Fagencyserver\u002Fvergleichstabelle\">Agencyserver\u003C\u002Fa> schenken wir dir einen oder mehrere Notfall-Aufträge pro Jahr. Mehr dazu findest du auf der jeweiligen Produktseite in der Vergleichstabelle.\u003C\u002Fp>\u003C\u002Fdiv>\u003Ch2 id=\"notfall-auftrag-beantragen\">Notfall-Auftrag beantragen\u003C\u002Fh2>\u003Cp>Einen Notfall-Auftrag kannst du direkt über dein \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\" target=\"_self\">my.cyon\u003C\u002Fa>-Konto beantragen.\u003C\u002Fp>\u003Cdl>\n  \u003Cdt>1\u003C\u002Fdt>\n  \u003Cdd>Wähle dazu das betroffene Produkt im \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fproduktwechsler\">Produktwechsler\u003C\u002Fa> aus und gehe danach ins Menü «Support».\u003C\u002Fdd>\n  \u003Cdt>2\u003C\u002Fdt>\n  \u003Cdd>Klicke ganz unten auf der Seite, im Abschnitt «24x7 Notfall-Service», auf den Button «Zum Notfall-Service».\u003C\u002Fdd>\n  \u003Cdt>3\u003C\u002Fdt>\n  \u003Cdd>Nun werden dir die Kosten aufgelistet. Stehen dir zum ausgewählten Produkt kostenlos ein oder mehrere Notfall-Aufträge zur Verfügung, wird dir dies darunter in einem grünen Hinweisfeld angezeigt.\u003C\u002Fdd>\n  \u003Cdt>4\u003C\u002Fdt>\n  \u003Cdd>Beschreibe danach im Feld «Meine Nachricht» ausführlich das Problem und gib deine Kontaktinformationen an. Sende danach über den Button «Kostenpflichtigen Notfall-Auftrag auslösen» den Auftrag an uns.\u003C\u002Fdd>\n\u003C\u002Fdl>\u003Cdiv data-html-block>\u003Csection class=\"callout\">Beachte, dass zur Zeit im my.cyon noch nicht ersichtlich ist, wie viele Notfall-Aufträge bereits platziert wurden, weshalb die Hinweise mit den verbundenen Kosten stets akzeptiert werden müssen. Stehen dir bei deinem Produkt kostenlose Notfall-Aufträge zur Verfügung, werden wir diese Kosten selbstverständlich nicht verrechnen.\u003C\u002Fsection>\u003C\u002Fdiv>","5b2a11f02c7d3a0fa9a333cf","[\"5fcf3fecda652271f08d3e67\",\"5d80a45704286364bc8f3084\",\"5c7fa78004286350d088b0a3\",\"5866505dc697915403a082b9\",\"5d80a2e12c7d3a7e9ae13bc8\"]","[\"intern_steps\",\"intern_anchor\",\"erreichbarkeit\",\"support\"]","Unsere Support-Mitarbeitenden stehen dir bei Fragen gerne zur Verfügung. Du erreichst uns von Montag bis Freitag zwischen 09.00 und 12.00 Uhr sowie von 13.30 bis 17.00 Uhr unter der Telefonnummer 061 588 15 15 (international +41 61 588 15 15) sowie…",false,[422,426,430,434,438],{"helpscoutSlug":423,"helpscoutName":424,"excerpt":425},"waf-temporar-deaktivieren","WAF temporär deaktivieren","Zeigt deine Website einen Error 403 an oder wirst du von unserer WAF regelmässig aufgefordert ein Captcha auszufüllen? In diesem Fall kannst du durch temporäres Deaktivieren der WAF testen, ob eine Website oder bestimmte Aktion durch unsere WAF…",{"helpscoutSlug":427,"helpscoutName":428,"excerpt":429},"http-error-500-internal-server-error","HTTP-Error 500 (Internal Server Error)","Erhältst du den HTTP-Error-Code «500 Internal Server Error» beim Aufruf deiner Website? Dann hat der Server Schwierigkeiten, die Daten deiner Website entsprechend aufzubereiten, und kann somit die Website nicht darstellen. Dieser Artikel beschreibt…",{"helpscoutSlug":431,"helpscoutName":432,"excerpt":433},"cms-zeigt-eine-weisse-seite","CMS zeigt eine weisse Seite","Wird dir beim Aufruf deiner Website eine weisse Seite angezeigt? Dann handelt es sich um einen generellen Server-Fehler, der meistens auf fehlerhaften Website-Code zurückzuführen ist. Wir haben mögliche Ursachen im Artikel «HTTP-Error 500 (Internal…",{"helpscoutSlug":435,"helpscoutName":436,"excerpt":437},"mein-webhosting-wurde-gesperrt","Mein Webhosting wurde gesperrt","Eine Sperrung erfolgt in der Regel bei einer offenen Rechnung, bei welcher die Zahlungsfrist überschritten wurde oder einem Verstoss gegen die AGB, wie Missbrauch (durch Dritte), Systemüberlastung oder Spam-Versand. Der Grund für die Sperrung wird…",{"helpscoutSlug":439,"helpscoutName":440,"excerpt":441},"fehler-beim-aufbau-einer-datenbankverbindung","Fehler beim Aufbau einer Datenbankverbindung","Wenn auf deiner Webseite nur noch die Meldung «Fehler beim Aufbau einer Datenbankverbindung» erscheint, kann dein CMS nicht mehr auf die Datenbank zugreifen, in welcher die Daten für die Inhalte abgespeichert sind.Bei WordPress zum Beispiel befinden…",[443],{"helpscoutSlug":444,"helpscoutName":445},"6begriffe-begriffe","600_begriffe: Begriffe",[447,481,515],{"id":448,"uri":449,"slug":450,"title":451,"enabled":105,"typeHandle":452,"sectionHandle":453,"__typename":454,"color":455,"textRich":456,"buttonSimple":457,"singleImage":468},"868","component-preview\u002Fe-mail-programm-konfigurieren","e-mail-programm-konfigurieren","E-Mail-Programm konfigurieren","ctaServices","callToActions","ctaServices_Entry","butterfly","\u003Cp>\u003Cstrong>Unser E-Mail-Zauberer führt dich durch den Einrichtungsprozess: \u003C\u002Fstrong>Verwalte deine E-Mail-Konten ganz bequem über das E-Mail-Programm deiner Wahl. Mit unserem Einrichtungsassistenten gelingt dir dies ganz einfach.\u003C\u002Fp>",{"label":458,"linkField":459},"E-Mail-Zauberer starten",{"__typename":98,"type":99,"label":12,"link":460,"url":461,"urlSuffix":12,"entry":462},"\u003Ca href=\"http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard\">E-Mail Zauberer\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard",{"id":463,"uri":464,"slug":465,"title":318,"enabled":105,"typeHandle":466,"sectionHandle":466,"__typename":467},"5940","support\u002Fmailwizard","mailwizard","mailWizard","mailWizard_Entry",[469],{"id":470,"url":471,"mediumUrl":472,"smallUrl":473,"originalUrl":474,"width":475,"height":476,"title":477,"alt":12,"kind":478,"extension":479,"caption":12,"nameTags":480},"869","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_default\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_medium\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_small\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002FBildschirmfoto-2026-01-18-um-15.30.17.png",1128,1124,"Bildschirmfoto 2026 01 18 um 15 30 17","image","png",[],{"id":482,"uri":483,"slug":484,"title":485,"enabled":105,"typeHandle":452,"sectionHandle":453,"__typename":454,"color":455,"textRich":486,"buttonSimple":487,"singleImage":491},"942","component-preview\u002Fwir-migrieren-dein-projekt-kostenlos","wir-migrieren-dein-projekt-kostenlos","Stressfrei Website & E-Mail umziehen lassen","\u003Cp>Unser Umzugsteam begleitet dich beim Wechsel zu cyon – Schritt für Schritt.\u003C\u002Fp>",{"label":488,"linkField":489},"Jetzt ohne Doppelkosten wechseln",{"__typename":98,"type":99,"label":12,"link":264,"url":265,"urlSuffix":12,"entry":490},{"id":267,"uri":110,"slug":268,"title":109,"enabled":105,"typeHandle":106,"sectionHandle":107,"__typename":89},[492],{"id":493,"url":494,"mediumUrl":495,"smallUrl":496,"originalUrl":497,"width":498,"height":498,"title":499,"alt":17,"kind":478,"extension":479,"caption":12,"nameTags":500},"776","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-cta.png",393,"Common cta",[501,509],{"id":502,"title":503,"fullName":503,"role":504,"desktopX":505,"desktopY":506,"mobileX":507,"mobileY":508},"1925","Scharon","Customer Support",30,65,10,70,{"id":510,"title":511,"fullName":511,"role":504,"desktopX":512,"desktopY":513,"mobileX":514,"mobileY":514},"1926","Gabriel",67,60,50,{"id":516,"uri":517,"slug":518,"title":519,"enabled":105,"typeHandle":520,"sectionHandle":453,"__typename":521,"color":73,"textRich":522,"buttonSimple":523},"876","component-preview\u002Fimmer-auf-dem-laufenden-bleiben","immer-auf-dem-laufenden-bleiben","Immer auf dem Laufenden bleiben","ctaTextOnly","ctaTextOnly_Entry","\u003Cp>Tipps, Tools & Insights für deine Webprojekte.\u003C\u002Fp>",{"label":524,"linkField":525},"Jetzt Newsletter abonnieren",{"__typename":98,"type":116,"label":12,"link":526,"url":527,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter\">mailchi.mp\u002Fcyon\u002Fcyon-newsletter\u003C\u002Fa>","https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter",[529,627],{"id":530,"uri":531,"slug":532,"title":533,"enabled":105,"typeHandle":534,"sectionHandle":535,"__typename":536,"sectionHeader":537,"supportContactMethods":543},"4433","component-preview\u002Fkontakt","kontakt","Du brauchst persönliche Unterstützung?","supportContactSection","globalComponents","supportContactSection_Entry",{"iconSelect":538,"sectionLabel":310,"align":539,"color":540,"subtitle":541,"description":12,"backgroundImage":542},"headset","center","orange","Wähle den für dich passenden Kanal",[],[544,576,598],{"__typename":545,"title":546,"buttonIcon":547,"buttonDescription":548,"contentType":547,"contentTitle":549,"contentDescription":550,"contentButton":551,"image":557},"supportContactMethodStandard_Entry","E-Mail","mail","Verfügbar bis 17 Uhr","Persönliche Hilfe via E-Mail","\u003Cp>Verfügbar von Montag bis Freitag von 09:00 bis 17:00 Uhr. Wir beantworten deine E-Mails innert maximal 24 Stunden - und meist viel schneller.\u003C\u002Fp>",{"label":552,"linkField":553},"mail@cyon.ch",{"__typename":98,"type":554,"label":12,"link":555,"url":556,"urlSuffix":12,"entry":12},"email","\u003Ca href=\"mailto:mail@cyon.ch\">mail@cyon.ch\u003C\u002Fa>","mailto:mail@cyon.ch",[558],{"id":559,"url":560,"mediumUrl":561,"smallUrl":562,"originalUrl":563,"width":564,"height":565,"title":566,"alt":17,"kind":478,"extension":479,"caption":12,"nameTags":567},"742","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-support.png",840,558,"Common support",[568,574],{"id":569,"title":503,"fullName":503,"role":570,"desktopX":571,"desktopY":572,"mobileX":573,"mobileY":513},"1585","Customer Care Specialist",25,55,8,{"id":575,"title":511,"fullName":511,"role":570,"desktopX":512,"desktopY":513,"mobileX":514,"mobileY":514},"1586",{"__typename":545,"title":577,"buttonIcon":578,"buttonDescription":548,"contentType":578,"contentTitle":579,"contentDescription":580,"contentButton":581,"image":587},"Anruf","phone","Persönlicher Telefon-Support","\u003Cp>Rufe uns unter +41 61 588 15 15 an. Unsere Expertinnen und Experten helfen dir persönlich & direkt weiter. Verfügbar von 09:00 bis 12:00 Uhr und von 13:30 bis 17:00 Uhr.\u003C\u002Fp>",{"label":582,"linkField":583},"+41 61 588 15 15",{"__typename":98,"type":584,"label":12,"link":585,"url":586,"urlSuffix":12,"entry":12},"tel","\u003Ca href=\"tel:+41-61-588-15-15\">+41 61 588 15 15\u003C\u002Fa>","tel:+41-61-588-15-15",[588],{"id":589,"url":590,"mediumUrl":591,"smallUrl":592,"originalUrl":593,"width":594,"height":595,"title":596,"alt":12,"kind":478,"extension":479,"caption":12,"nameTags":597},"881","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002FBildschirmfoto-2026-01-18-um-16.21.14.png",906,918,"Bildschirmfoto 2026 01 18 um 16 21 14",[],{"__typename":599,"title":414,"buttonIcon":600,"buttonDescription":548,"emergencyFacts":601,"emergencyButton":617,"emergencyFaqEntries":622},"supportContactMethodEmergency_Entry","flame",[602,605,608,611,614],{"title":603,"description":604},"Verfügbarkeit","\u003Cp>365 Tage im Jahr, 24 Stunden am Tag\u003C\u002Fp>",{"title":606,"description":607},"Garantierte Reaktionszeit","\u003Cp>60 Minuten\u003C\u002Fp>",{"title":609,"description":610},"Kosten (inkl. erste 30 Minuten)","\u003Cp>CHF 250.00\u003C\u002Fp>",{"title":612,"description":613},"Je weitere angefangene 30 Minute","\u003Cp>CHF 100.00\u003C\u002Fp>",{"title":615,"description":616},"Alarmierung","\u003Cp>Via my.cyon\u003C\u002Fp>",{"label":618,"linkField":619},"Jetzt Notfall-Auftrag auslösen",{"__typename":98,"type":116,"label":12,"link":620,"url":621,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency\">my.cyon.ch\u002Fsupport\u002Findex\u002Femergency\u003C\u002Fa>","https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency",[623,626],{"title":624,"textRich":625},"Was ist der Notfall Service?","\u003Cp>Der Notfall Service bietet dir rund um die Uhr Unterstützung bei dringenden technischen Problemen mit deinen Diensten.\u003C\u002Fp>",{"title":624,"textRich":625},{"id":628,"uri":629,"slug":630,"title":631,"enabled":105,"typeHandle":632,"sectionHandle":535,"__typename":633,"sectionHeader":634,"leftBlock":638,"rightBlock":639},"4547","component-preview\u002Fstatusmeldungen","statusmeldungen","Statusmeldungen","statusMessagesSection","statusMessagesSection_Entry",{"iconSelect":635,"sectionLabel":631,"align":539,"color":166,"subtitle":636,"description":12,"backgroundImage":637},"trending-up","Übersicht über unsere Systeme",[],"\u003Ch3>Statusmeldungen\u003C\u002Fh3>\u003Cul>\u003Cli>Unser Systemstatus ist aktuell stabil.\u003C\u002Fli>\u003Cli>Geplante Wartungsarbeiten am 15. Juli 2024 von 02:00 bis 04:00 Uhr.\u003C\u002Fli>\u003Cli>Es gibt derzeit keine bekannten Störungen.\u003C\u002Fli>\u003C\u002Ful>","\u003Ch3>\u003Cstrong>Wichtige Hinweise\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul>\u003Cli>Bitte überprüfe regelmässig unseren Status-Feed für aktuelle Informationen.\u003C\u002Fli>\u003Cli>Bei dringenden Problemen kontaktiere unseren Support.\u003C\u002Fli>\u003C\u002Ful>"]