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Wir beschreiben für die üblichsten Betriebssysteme, wie man ein solches Bildschirmfoto, auch Screenshot oder Printscreen genannt, erstellen kann.\u003C\u002Fp>\u003Ch2>macOS\u003C\u002Fh2>\u003Ch3>Screenshot erstellen\u003C\u002Fh3>\u003Cp>Drücke die Tasten \u003Ccode class=\"inline-code\">cmd\u003C\u002Fcode> + \u003Ccode class=\"inline-code\">Shift\u003C\u002Fcode> + \u003Ccode class=\"inline-code\">3\u003C\u002Fcode> gleichzeitig.\u003C\u002Fp>\u003Ch3>Ort der Ablage\u003C\u002Fh3>\u003Cp>Der Screenshot wird auf deinem «Schreibtisch» gespeichert.\u003C\u002Fp>\u003Ch3>Bild senden \u003C\u002Fh3>\u003Cp>Füge das Bild der E-Mail als Anhang an.\u003C\u002Fp>\u003Ch2>Windows\u003C\u002Fh2>\u003Ch3>Screenshot erstellen \u003C\u002Fh3>\u003Cp>Drücke die \u003Ccode class=\"inline-code\">Druck\u002FPrtScr\u003C\u002Fcode>-Taste. Bei gewissen Geräten, wie zum Beispiel Notebooks, kann es sein, dass du zusätzlich noch die «Funktionstaste» oder \u003Ccode class=\"inline-code\">Fn\u003C\u002Fcode>-Taste drücken musst.\u003C\u002Fp>\u003Ch3>Ort der Ablage \u003C\u002Fh3>\u003Cp>Bei Windows wird das Bild in die Zwischenablage kopiert.\u003C\u002Fp>\u003Ch3>Bild senden \u003C\u002Fh3>\u003Cp>Wechsle nun in dein E-Mail-Programm und erstelle eine neue Nachricht oder beantworte eine bestehende Anfrage von uns. Platziere den Maus-Cursor im Text der E-Mail und drücke \u003Ccode class=\"inline-code\">Ctrl\u003C\u002Fcode> + \u003Ccode class=\"inline-code\">V\u003C\u002Fcode> gleichzeitig, um das Bild aus der Zwischenablage einzufügen.\u003C\u002Fp>\u003Ch2>Android\u003C\u002Fh2>\u003Ch3>Screenshot erstellen \u003C\u002Fh3>\u003Cp>Drücke die «Ein-\u002FAusschalt»-Taste und die «Lautstärke-Minus»-Taste gleichzeitig für zwei Sekunden. Das Smartphone bestätigt das Erstellen mit einem kurzen Vibrieren oder einem akustischen Signal.\u003C\u002Fp>\u003Ch3>Ort der Ablage \u003C\u002Fh3>\u003Cp>Die Bildschirmfotos sind in der Galerie unter «Screenshots» zu finden.\u003C\u002Fp>\u003Ch3>Bild senden \u003C\u002Fh3>\u003Cp>Füge das Bild der E-Mail als Anhang an.\u003C\u002Fp>\u003Ch2>iOS (iPhone\u002FiPad)\u003C\u002Fh2>\u003Ch3>Screenshot erstellen \u003C\u002Fh3>\u003Cp>Drücke die «Ein-\u002FAusschalt»-Taste und den «Home-Button» gleichzeitig, bis das Display kurz aufhellt.\u003C\u002Fp>\u003Ch3>Ort der Ablage \u003C\u002Fh3>\u003Cp>Das Bildschirmfoto wird unter «Fotos» gespeichert.\u003C\u002Fp>\u003Ch3>Bild senden \u003C\u002Fh3>\u003Cp>Füge das Bild der E-Mail als Anhang an.\u003C\u002Fp>","5b2a11f02c7d3a0fa9a333cf","[\"5c8904ae0428633d2cf388e6\",\"5d8a271c2c7d3a7e9ae18c72\",\"5c88fc460428633d2cf38864\",\"5b1f86172c7d3a0fa9a2e06c\",\"5d1382d704286305cb87b9ee\"]","Manchmal verlangen wir einen Screenshot, um gewisse Einstellungen oder Fehlermeldungen genauer zu überprüfen. Wir beschreiben für die üblichsten Betriebssysteme, wie man ein solches Bildschirmfoto, auch Screenshot oder Printscreen genannt, erstellen…",false,[421,425,429,433,437],{"helpscoutSlug":422,"helpscoutName":423,"excerpt":424},"meine-offentliche-ip-adresse-anzeigen","Meine öffentliche IP-Adresse anzeigen","Du kannst die IP-Adresse deines Internetanschlusses, über den du aktuell mit dem Internet verbunden bist, über den Aufruf folgender Webseite herausfinden: https:\u002F\u002Fwww.cyon.ch\u002Fip Deine öffentliche IP-Adresse",{"helpscoutSlug":426,"helpscoutName":427,"excerpt":428},"traceroute-ausfuhren","Traceroute ausführen","Kann die Verbindung deiner Domain mit dem Webserver nicht aufgebaut werden? Über einen Traceroute kannst du allfällige Verbindungsprobleme eingrenzen und sehen, bei welchem Knoten diese stecken bleibt.«Traceroute» ist eine Funktion, welche über die…",{"helpscoutSlug":430,"helpscoutName":431,"excerpt":432},"header-informationen-einer-e-mail-anzeigen","Header-Informationen einer E-Mail anzeigen","Im Header einer E-Mail sind diverse technische Informationen der Übermittlung enthalten, die beim normalen Lesen in einem E-Mail-Programm nicht angezeigt werden. Ist es notwendig, genauere Infos über eine E-Mail zu kennen, so können diese…",{"helpscoutSlug":434,"helpscoutName":435,"excerpt":436},"header-daten-einer-e-mail-zur-analyse-senden","Header-Daten einer E-Mail zur Analyse senden","Beim normalen Weiterleiten einer Nachricht wird nur der Inhalt, nicht aber der Header, weitergeleitet. Für die Auswertung von E-Mail-Problemen ist der komplette Header der Original-E-Mail wichtig und wird für die meisten Abklärungen zwingend…",{"helpscoutSlug":438,"helpscoutName":439,"excerpt":440},"browser-cache-leeren","Browser-Cache leeren","Hin und wieder werden Änderungen an deiner Website auch nach erneutem Laden nicht im Browser angezeigt. Die Ursache ist in den meisten Fällen, dass gewisse Daten noch in einem Zwischenspeicher auf deinem Computer, dem Browser-Cache, gespeichert sind…",[442],{"helpscoutSlug":443,"helpscoutName":444},"6begriffe-begriffe","600_begriffe: Begriffe",[446,480,514],{"id":447,"uri":448,"slug":449,"title":450,"enabled":161,"typeHandle":451,"sectionHandle":452,"__typename":453,"color":454,"textRich":455,"buttonSimple":456,"singleImage":467},"868","component-preview\u002Fe-mail-programm-konfigurieren","e-mail-programm-konfigurieren","E-Mail-Programm konfigurieren","ctaServices","callToActions","ctaServices_Entry","butterfly","\u003Cp>\u003Cstrong>Unser E-Mail-Zauberer führt dich durch den Einrichtungsprozess: \u003C\u002Fstrong>Verwalte deine E-Mail-Konten ganz bequem über das E-Mail-Programm deiner Wahl. Mit unserem Einrichtungsassistenten gelingt dir dies ganz einfach.\u003C\u002Fp>",{"label":457,"linkField":458},"E-Mail-Zauberer starten",{"__typename":154,"type":155,"label":12,"link":459,"url":460,"urlSuffix":12,"entry":461},"\u003Ca href=\"http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard\">E-Mail Zauberer\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard",{"id":462,"uri":463,"slug":464,"title":318,"enabled":161,"typeHandle":465,"sectionHandle":465,"__typename":466},"5940","support\u002Fmailwizard","mailwizard","mailWizard","mailWizard_Entry",[468],{"id":469,"url":470,"mediumUrl":471,"smallUrl":472,"originalUrl":473,"width":474,"height":475,"title":476,"alt":12,"kind":477,"extension":478,"caption":12,"nameTags":479},"869","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_default\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_medium\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_small\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002FBildschirmfoto-2026-01-18-um-15.30.17.png",1128,1124,"Bildschirmfoto 2026 01 18 um 15 30 17","image","png",[],{"id":481,"uri":482,"slug":483,"title":484,"enabled":161,"typeHandle":451,"sectionHandle":452,"__typename":453,"color":454,"textRich":485,"buttonSimple":486,"singleImage":490},"942","component-preview\u002Fwir-migrieren-dein-projekt-kostenlos","wir-migrieren-dein-projekt-kostenlos","Stressfrei Website & E-Mail umziehen lassen","\u003Cp>Unser Umzugsteam begleitet dich beim Wechsel zu cyon – Schritt für Schritt.\u003C\u002Fp>",{"label":487,"linkField":488},"Jetzt ohne Doppelkosten wechseln",{"__typename":154,"type":155,"label":12,"link":264,"url":265,"urlSuffix":12,"entry":489},{"id":267,"uri":166,"slug":268,"title":165,"enabled":161,"typeHandle":162,"sectionHandle":163,"__typename":145},[491],{"id":492,"url":493,"mediumUrl":494,"smallUrl":495,"originalUrl":496,"width":497,"height":497,"title":498,"alt":17,"kind":477,"extension":478,"caption":12,"nameTags":499},"776","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-cta.png",393,"Common cta",[500,508],{"id":501,"title":502,"fullName":502,"role":503,"desktopX":504,"desktopY":505,"mobileX":506,"mobileY":507},"1925","Scharon","Customer Support",30,65,10,70,{"id":509,"title":510,"fullName":510,"role":503,"desktopX":511,"desktopY":512,"mobileX":513,"mobileY":513},"1926","Gabriel",67,60,50,{"id":515,"uri":516,"slug":517,"title":518,"enabled":161,"typeHandle":519,"sectionHandle":452,"__typename":520,"color":129,"textRich":521,"buttonSimple":522},"876","component-preview\u002Fimmer-auf-dem-laufenden-bleiben","immer-auf-dem-laufenden-bleiben","Immer auf dem Laufenden bleiben","ctaTextOnly","ctaTextOnly_Entry","\u003Cp>Tipps, Tools & Insights für deine Webprojekte.\u003C\u002Fp>",{"label":523,"linkField":524},"Jetzt Newsletter abonnieren",{"__typename":154,"type":172,"label":12,"link":525,"url":526,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter\">mailchi.mp\u002Fcyon\u002Fcyon-newsletter\u003C\u002Fa>","https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter",[528,627],{"id":529,"uri":530,"slug":531,"title":532,"enabled":161,"typeHandle":533,"sectionHandle":534,"__typename":535,"sectionHeader":536,"supportContactMethods":542},"4433","component-preview\u002Fkontakt","kontakt","Du brauchst persönliche Unterstützung?","supportContactSection","globalComponents","supportContactSection_Entry",{"iconSelect":537,"sectionLabel":310,"align":538,"color":539,"subtitle":540,"description":12,"backgroundImage":541},"headset","center","orange","Wähle den für dich passenden Kanal",[],[543,575,597],{"__typename":544,"title":545,"buttonIcon":546,"buttonDescription":547,"contentType":546,"contentTitle":548,"contentDescription":549,"contentButton":550,"image":556},"supportContactMethodStandard_Entry","E-Mail","mail","Verfügbar bis 17 Uhr","Persönliche Hilfe via E-Mail","\u003Cp>Verfügbar von Montag bis Freitag von 09:00 bis 17:00 Uhr. Wir beantworten deine E-Mails innert maximal 24 Stunden - und meist viel schneller.\u003C\u002Fp>",{"label":551,"linkField":552},"mail@cyon.ch",{"__typename":154,"type":553,"label":12,"link":554,"url":555,"urlSuffix":12,"entry":12},"email","\u003Ca href=\"mailto:mail@cyon.ch\">mail@cyon.ch\u003C\u002Fa>","mailto:mail@cyon.ch",[557],{"id":558,"url":559,"mediumUrl":560,"smallUrl":561,"originalUrl":562,"width":563,"height":564,"title":565,"alt":17,"kind":477,"extension":478,"caption":12,"nameTags":566},"742","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-support.png",840,558,"Common support",[567,573],{"id":568,"title":502,"fullName":502,"role":569,"desktopX":570,"desktopY":571,"mobileX":572,"mobileY":512},"1585","Customer Care Specialist",25,55,8,{"id":574,"title":510,"fullName":510,"role":569,"desktopX":511,"desktopY":512,"mobileX":513,"mobileY":513},"1586",{"__typename":544,"title":576,"buttonIcon":577,"buttonDescription":547,"contentType":577,"contentTitle":578,"contentDescription":579,"contentButton":580,"image":586},"Anruf","phone","Persönlicher Telefon-Support","\u003Cp>Rufe uns unter +41 61 588 15 15 an. Unsere Expertinnen und Experten helfen dir persönlich & direkt weiter. Verfügbar von 09:00 bis 12:00 Uhr und von 13:30 bis 17:00 Uhr.\u003C\u002Fp>",{"label":581,"linkField":582},"+41 61 588 15 15",{"__typename":154,"type":583,"label":12,"link":584,"url":585,"urlSuffix":12,"entry":12},"tel","\u003Ca href=\"tel:+41-61-588-15-15\">+41 61 588 15 15\u003C\u002Fa>","tel:+41-61-588-15-15",[587],{"id":588,"url":589,"mediumUrl":590,"smallUrl":591,"originalUrl":592,"width":593,"height":594,"title":595,"alt":12,"kind":477,"extension":478,"caption":12,"nameTags":596},"881","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002FBildschirmfoto-2026-01-18-um-16.21.14.png",906,918,"Bildschirmfoto 2026 01 18 um 16 21 14",[],{"__typename":598,"title":599,"buttonIcon":600,"buttonDescription":547,"emergencyFacts":601,"emergencyButton":617,"emergencyFaqEntries":622},"supportContactMethodEmergency_Entry","Notfall-Service","flame",[602,605,608,611,614],{"title":603,"description":604},"Verfügbarkeit","\u003Cp>365 Tage im Jahr, 24 Stunden am Tag\u003C\u002Fp>",{"title":606,"description":607},"Garantierte Reaktionszeit","\u003Cp>60 Minuten\u003C\u002Fp>",{"title":609,"description":610},"Kosten (inkl. erste 30 Minuten)","\u003Cp>CHF 250.00\u003C\u002Fp>",{"title":612,"description":613},"Je weitere angefangene 30 Minute","\u003Cp>CHF 100.00\u003C\u002Fp>",{"title":615,"description":616},"Alarmierung","\u003Cp>Via my.cyon\u003C\u002Fp>",{"label":618,"linkField":619},"Jetzt Notfall-Auftrag auslösen",{"__typename":154,"type":172,"label":12,"link":620,"url":621,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency\">my.cyon.ch\u002Fsupport\u002Findex\u002Femergency\u003C\u002Fa>","https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency",[623,626],{"title":624,"textRich":625},"Was ist der Notfall Service?","\u003Cp>Der Notfall Service bietet dir rund um die Uhr Unterstützung bei dringenden technischen Problemen mit deinen Diensten.\u003C\u002Fp>",{"title":624,"textRich":625},{"id":628,"uri":629,"slug":630,"title":631,"enabled":161,"typeHandle":632,"sectionHandle":534,"__typename":633,"sectionHeader":634,"leftBlock":638,"rightBlock":639},"4547","component-preview\u002Fstatusmeldungen","statusmeldungen","Statusmeldungen","statusMessagesSection","statusMessagesSection_Entry",{"iconSelect":635,"sectionLabel":631,"align":538,"color":221,"subtitle":636,"description":12,"backgroundImage":637},"trending-up","Übersicht über unsere Systeme",[],"\u003Ch3>Statusmeldungen\u003C\u002Fh3>\u003Cul>\u003Cli>Unser Systemstatus ist aktuell stabil.\u003C\u002Fli>\u003Cli>Geplante Wartungsarbeiten am 15. Juli 2024 von 02:00 bis 04:00 Uhr.\u003C\u002Fli>\u003Cli>Es gibt derzeit keine bekannten Störungen.\u003C\u002Fli>\u003C\u002Ful>","\u003Ch3>\u003Cstrong>Wichtige Hinweise\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul>\u003Cli>Bitte überprüfe regelmässig unseren Status-Feed für aktuelle Informationen.\u003C\u002Fli>\u003Cli>Bei dringenden Problemen kontaktiere unseren Support.\u003C\u002Fli>\u003C\u002Ful>"]