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Lindita, Customer Care Specialist bei cyon. Die Nachricht wirkt bedrohlich: Da steht die eigene Domain, eine bekannte E-Mail-Adresse, vielleicht sogar ein Ablaufdatum. Alles klingt echt. Entsprechend gross ist die Unsicherheit. 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Einzelne E-Mail-Adressen oder ganze \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fdomain\">Domains\u003C\u002Fa> können der \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fabsendeadresse-blockieren\">Liste hinzugefügt werden\u003C\u002Fa>. Unser \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fspam-schutz-bei-cyon\">Spamfilter\u003C\u002Fa> prüft die Absendeadresse jeder eingehenden E-Mail. Wenn sich die E-Mail-Adresse oder Domain auf der Stoplist befindet, so wird die Nachricht direkt abgewiesen und nicht zugestellt.\u003C\u002Fp>\u003Cp>\n\t Analog zur Stoplist gibt es sogenannte Realtime Blackhole Lists (\u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Frbl\">RBL\u003C\u002Fa>). In diesen öffentlichen Listen werden Server und Domains, welche durch Spam-Versand auffallen, erfasst.  Anti-Spam-Systeme ziehen diese Listen bei der Spamprüfung bei. Weitere Informationen dazu findest du im Artikel \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Frbl\">«RBL»\u003C\u002Fa>.\u003C\u002Fp>\u003Cp>\n\tUm die E-Mail-Zustellung von vertrauenswürdigen Adressen zu erlauben, kommt die \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fgolist\">Golist\u003C\u002Fa> zum Einsatz.\u003C\u002Fp>","5b2a11f02c7d3a0fa9a333cf","[\"57601338c6979153877ccb6e\",\"5c35b0ed2c7d3a31944fd2f7\",\"5d2c7753042863478674e54f\",\"5c627f17042863543cccdd5f\",\"5d2c7bc3042863478674e592\"]","Die Stoplist (ehemals «Blacklist») ist eine Liste mit  E-Mail-Adressen, die blockiert werden. Einzelne E-Mail-Adressen oder ganze Domains können der Liste hinzugefügt werden. Unser Spamfilter prüft die Absendeadresse jeder eingehenden E-Mail. Wenn…",false,[421,425,429,433,437],{"helpscoutSlug":422,"helpscoutName":423,"excerpt":424},"absendeadresse-blockieren","Absendeadresse blockieren","Erhältst du unerwünschte Nachrichten von bestimmten Absendenden und möchtest diese blockieren? Wir beschreiben in diesem Artikel, wie du einzelne E-Mail-Adressen oder Domains deiner Stoplist (ehemals «Blacklist») hinzufügen kannst, damit diese dir…",{"helpscoutSlug":426,"helpscoutName":427,"excerpt":428},"spam-schutz-bei-cyon","Spam-Schutz bei cyon","Wir setzen ein vielschichtiges Verfahren ein, welches ein- und ausgehende E-Mails auf Spam überprüft, um deine E-Mail-Adressen vor der immer grösser werdenden Spamflut zu schützen.Es kommen zurzeit folgende Spam-Filter zum Einsatz:persönliche…",{"helpscoutSlug":430,"helpscoutName":431,"excerpt":432},"rbl","RBL","Realtime Blackhole Lists (RBL) sind öffentlich verfügbare Listen mit Adressen und Servern, von denen kürzlich schädliche und unerwünschte Aktivitäten ausgegangen sind, wie zum Beispiel der Versand von Spam-E-Mails. Beim Eintreffen oder Senden einer…",{"helpscoutSlug":434,"helpscoutName":435,"excerpt":436},"spam-e-mails-direkt-loschen","Spam-E-Mails direkt löschen","Über einen Filter lassen sich als Spam klassifizierte E-Mails direkt löschen, ohne dass diese im Posteingang landen. Der Artikel «Filter für eine E-Mail-Adresse erstellen» beschreibt, wie du dabei vorgehst. Verwende bei der Einrichtung folgende…",{"helpscoutSlug":438,"helpscoutName":439,"excerpt":440},"ich-erhalte-spam-nachrichten-obwohl-ich-die-absendeadresse-auf-der-stoplist-eingetragen-habe","Ich erhalte Spam-Nachrichten obwohl ich die Absendeadresse auf der Stoplist eingetragen habe","Massgebend für die Stoplist (ehemals «Blacklist») ist der*die sogenannte «Envelope Sender» und damit die effektive Absendeadresse. Diese kann jedoch von der angezeigten Adresse abweichen. Du findest diese Adresse im Quelltext jeder E-Mail in der…",[442],{"helpscoutSlug":443,"helpscoutName":444},"6begriffe-begriffe","600_begriffe: Begriffe",[446,480,514],{"id":447,"uri":448,"slug":449,"title":450,"enabled":35,"typeHandle":451,"sectionHandle":452,"__typename":453,"color":454,"textRich":455,"buttonSimple":456,"singleImage":467},"868","component-preview\u002Fe-mail-programm-konfigurieren","e-mail-programm-konfigurieren","E-Mail-Programm konfigurieren","ctaServices","callToActions","ctaServices_Entry","butterfly","\u003Cp>\u003Cstrong>Unser E-Mail-Zauberer führt dich durch den Einrichtungsprozess: \u003C\u002Fstrong>Verwalte deine E-Mail-Konten ganz bequem über das E-Mail-Programm deiner Wahl. Mit unserem Einrichtungsassistenten gelingt dir dies ganz einfach.\u003C\u002Fp>",{"label":457,"linkField":458},"E-Mail-Zauberer starten",{"__typename":27,"type":28,"label":12,"link":459,"url":460,"urlSuffix":12,"entry":461},"\u003Ca href=\"http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard\">E-Mail Zauberer\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard",{"id":462,"uri":463,"slug":464,"title":137,"enabled":35,"typeHandle":465,"sectionHandle":465,"__typename":466},"5940","support\u002Fmailwizard","mailwizard","mailWizard","mailWizard_Entry",[468],{"id":469,"url":470,"mediumUrl":471,"smallUrl":472,"originalUrl":473,"width":474,"height":475,"title":476,"alt":12,"kind":477,"extension":478,"caption":12,"nameTags":479},"869","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_default\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_medium\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_small\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002FBildschirmfoto-2026-01-18-um-15.30.17.png",1128,1124,"Bildschirmfoto 2026 01 18 um 15 30 17","image","png",[],{"id":481,"uri":482,"slug":483,"title":484,"enabled":35,"typeHandle":451,"sectionHandle":452,"__typename":453,"color":454,"textRich":485,"buttonSimple":486,"singleImage":490},"942","component-preview\u002Fwir-migrieren-dein-projekt-kostenlos","wir-migrieren-dein-projekt-kostenlos","Stressfrei Website & E-Mail umziehen lassen","\u003Cp>Unser Umzugsteam begleitet dich beim Wechsel zu cyon – Schritt für Schritt.\u003C\u002Fp>",{"label":487,"linkField":488},"Jetzt ohne Doppelkosten wechseln",{"__typename":27,"type":28,"label":12,"link":71,"url":72,"urlSuffix":12,"entry":489},{"id":74,"uri":75,"slug":76,"title":69,"enabled":35,"typeHandle":66,"sectionHandle":37,"__typename":67},[491],{"id":492,"url":493,"mediumUrl":494,"smallUrl":495,"originalUrl":496,"width":497,"height":497,"title":498,"alt":17,"kind":477,"extension":478,"caption":12,"nameTags":499},"776","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-cta.png",393,"Common cta",[500,508],{"id":501,"title":502,"fullName":502,"role":503,"desktopX":504,"desktopY":505,"mobileX":506,"mobileY":507},"1925","Scharon","Customer Support",30,65,10,70,{"id":509,"title":510,"fullName":510,"role":503,"desktopX":511,"desktopY":512,"mobileX":513,"mobileY":513},"1926","Gabriel",67,60,50,{"id":515,"uri":516,"slug":517,"title":518,"enabled":35,"typeHandle":519,"sectionHandle":452,"__typename":520,"color":334,"textRich":521,"buttonSimple":522},"876","component-preview\u002Fimmer-auf-dem-laufenden-bleiben","immer-auf-dem-laufenden-bleiben","Immer auf dem Laufenden bleiben","ctaTextOnly","ctaTextOnly_Entry","\u003Cp>Tipps, Tools & Insights für deine Webprojekte.\u003C\u002Fp>",{"label":523,"linkField":524},"Jetzt Newsletter abonnieren",{"__typename":27,"type":125,"label":12,"link":525,"url":526,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter\">mailchi.mp\u002Fcyon\u002Fcyon-newsletter\u003C\u002Fa>","https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter",[528,627],{"id":529,"uri":530,"slug":531,"title":532,"enabled":35,"typeHandle":533,"sectionHandle":534,"__typename":535,"sectionHeader":536,"supportContactMethods":542},"4433","component-preview\u002Fkontakt","kontakt","Du brauchst persönliche Unterstützung?","supportContactSection","globalComponents","supportContactSection_Entry",{"iconSelect":537,"sectionLabel":129,"align":538,"color":539,"subtitle":540,"description":12,"backgroundImage":541},"headset","center","orange","Wähle den für dich passenden Kanal",[],[543,575,597],{"__typename":544,"title":545,"buttonIcon":546,"buttonDescription":547,"contentType":546,"contentTitle":548,"contentDescription":549,"contentButton":550,"image":556},"supportContactMethodStandard_Entry","E-Mail","mail","Verfügbar bis 17 Uhr","Persönliche Hilfe via E-Mail","\u003Cp>Verfügbar von Montag bis Freitag von 09:00 bis 17:00 Uhr. Wir beantworten deine E-Mails innert maximal 24 Stunden - und meist viel schneller.\u003C\u002Fp>",{"label":551,"linkField":552},"mail@cyon.ch",{"__typename":27,"type":553,"label":12,"link":554,"url":555,"urlSuffix":12,"entry":12},"email","\u003Ca href=\"mailto:mail@cyon.ch\">mail@cyon.ch\u003C\u002Fa>","mailto:mail@cyon.ch",[557],{"id":558,"url":559,"mediumUrl":560,"smallUrl":561,"originalUrl":562,"width":563,"height":564,"title":565,"alt":17,"kind":477,"extension":478,"caption":12,"nameTags":566},"742","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-support.png",840,558,"Common support",[567,573],{"id":568,"title":502,"fullName":502,"role":569,"desktopX":570,"desktopY":571,"mobileX":572,"mobileY":512},"1585","Customer Care Specialist",25,55,8,{"id":574,"title":510,"fullName":510,"role":569,"desktopX":511,"desktopY":512,"mobileX":513,"mobileY":513},"1586",{"__typename":544,"title":576,"buttonIcon":577,"buttonDescription":547,"contentType":577,"contentTitle":578,"contentDescription":579,"contentButton":580,"image":586},"Anruf","phone","Persönlicher Telefon-Support","\u003Cp>Rufe uns unter +41 61 588 15 15 an. Unsere Expertinnen und Experten helfen dir persönlich & direkt weiter. Verfügbar von 09:00 bis 12:00 Uhr und von 13:30 bis 17:00 Uhr.\u003C\u002Fp>",{"label":581,"linkField":582},"+41 61 588 15 15",{"__typename":27,"type":583,"label":12,"link":584,"url":585,"urlSuffix":12,"entry":12},"tel","\u003Ca href=\"tel:+41-61-588-15-15\">+41 61 588 15 15\u003C\u002Fa>","tel:+41-61-588-15-15",[587],{"id":588,"url":589,"mediumUrl":590,"smallUrl":591,"originalUrl":592,"width":593,"height":594,"title":595,"alt":12,"kind":477,"extension":478,"caption":12,"nameTags":596},"881","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002FBildschirmfoto-2026-01-18-um-16.21.14.png",906,918,"Bildschirmfoto 2026 01 18 um 16 21 14",[],{"__typename":598,"title":599,"buttonIcon":600,"buttonDescription":547,"emergencyFacts":601,"emergencyButton":617,"emergencyFaqEntries":622},"supportContactMethodEmergency_Entry","Notfall-Service","flame",[602,605,608,611,614],{"title":603,"description":604},"Verfügbarkeit","\u003Cp>365 Tage im Jahr, 24 Stunden am Tag\u003C\u002Fp>",{"title":606,"description":607},"Garantierte Reaktionszeit","\u003Cp>60 Minuten\u003C\u002Fp>",{"title":609,"description":610},"Kosten (inkl. erste 30 Minuten)","\u003Cp>CHF 250.00\u003C\u002Fp>",{"title":612,"description":613},"Je weitere angefangene 30 Minute","\u003Cp>CHF 100.00\u003C\u002Fp>",{"title":615,"description":616},"Alarmierung","\u003Cp>Via my.cyon\u003C\u002Fp>",{"label":618,"linkField":619},"Jetzt Notfall-Auftrag auslösen",{"__typename":27,"type":125,"label":12,"link":620,"url":621,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency\">my.cyon.ch\u002Fsupport\u002Findex\u002Femergency\u003C\u002Fa>","https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency",[623,626],{"title":624,"textRich":625},"Was ist der Notfall Service?","\u003Cp>Der Notfall Service bietet dir rund um die Uhr Unterstützung bei dringenden technischen Problemen mit deinen Diensten.\u003C\u002Fp>",{"title":624,"textRich":625},{"id":628,"uri":629,"slug":630,"title":631,"enabled":35,"typeHandle":632,"sectionHandle":534,"__typename":633,"sectionHeader":634,"leftBlock":638,"rightBlock":639},"4547","component-preview\u002Fstatusmeldungen","statusmeldungen","Statusmeldungen","statusMessagesSection","statusMessagesSection_Entry",{"iconSelect":635,"sectionLabel":631,"align":538,"color":403,"subtitle":636,"description":12,"backgroundImage":637},"trending-up","Übersicht über unsere Systeme",[],"\u003Ch3>Statusmeldungen\u003C\u002Fh3>\u003Cul>\u003Cli>Unser Systemstatus ist aktuell stabil.\u003C\u002Fli>\u003Cli>Geplante Wartungsarbeiten am 15. Juli 2024 von 02:00 bis 04:00 Uhr.\u003C\u002Fli>\u003Cli>Es gibt derzeit keine bekannten Störungen.\u003C\u002Fli>\u003C\u002Ful>","\u003Ch3>\u003Cstrong>Wichtige Hinweise\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul>\u003Cli>Bitte überprüfe regelmässig unseren Status-Feed für aktuelle Informationen.\u003C\u002Fli>\u003Cli>Bei dringenden Problemen kontaktiere unseren Support.\u003C\u002Fli>\u003C\u002Ful>"]