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href=\"http:\u002F\u002Flocalhost:3000\u002Flegal\u002Fagb\">AGB\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Flegal\u002Fagb",{"id":224,"uri":225,"slug":226,"title":219,"enabled":35,"typeHandle":227,"sectionHandle":228,"__typename":229},"6225","legal\u002Fagb","agb","legalPage","legalPages","legalPage_Entry",{"title":231,"footerMenuItemLink":12},"Datenschutzerklärung",{"title":233,"footerMenuItemLink":12},"Impressum",{"heroContent":235},{"__typename":236,"googleRating":237},"heroContent_ContentBlock",{"stars":238},4.8,[240,268],{"title":241,"commentCount":242,"categories":243,"slug":250,"excerpt":251,"featuredImage":252,"seo":255,"author":258,"date":266,"id":267},"Phishing-Angriffe: Was wir täglich dagegen tun",3,{"nodes":244},[245,247],{"id":246,"name":211},"dGVybTozNQ==",{"id":248,"name":249},"dGVybTo2NzAz","Über cyon","phishing-angriffe-was-wir-taeglich-dagegen-tun","\u003Cp>«Wurden wir gehackt?» Diese Frage hören wir von unserer Kundschaft im Support immer wieder, sagt Lindita, Customer Care Specialist bei cyon. Die Nachricht wirkt bedrohlich: Da steht die eigene Domain, eine bekannte E-Mail-Adresse, vielleicht sogar ein Ablaufdatum. Alles klingt echt. Entsprechend gross ist die Unsicherheit. 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Und warum werde ich gebeten, diesen zu nennen? Wir beschreiben in diesem Artikel, wo du den Support-Code findest und wozu wir ihn benötigen.\u003C\u002Fp>\u003Cp>Du findest den Support-Code in deinem \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\">my.cyon\u003C\u002Fa>-Konto im Menü \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\">«Support»\u003C\u002Fa>.\u003C\u002Fp>\u003Cdiv data-html-block>\u003Cfigure>\n  \u003Cpicture>\n    \u003Csource srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fsupport-code01.avif\" type=\"image\u002Favif\">\n    \u003Csource srcset=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fsupport-code01.webp\" type=\"image\u002Fwebp\">\n    \u003Cimg src=\"https:\u002F\u002Fmedia.cyon.ch\u002Fsup\u002Fa\u002Fsupport-code01.png\" alt=\"Support-Code im my.cyon\">\n  \u003C\u002Fpicture>\n  \u003Cfigcaption>Support-Code im my.cyon\u003C\u002Ffigcaption>\n\u003C\u002Ffigure>\u003C\u002Fdiv>\u003Cp>Dieser Code dient uns als Verifikation, um Auskunft über hinterlegte Daten zu geben oder Änderungen vorzunehmen. Wir stellen damit sicher, dass die Person, welche uns kontaktiert, auch berechtigt ist und Zugriff auf unsere \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fmy-cyon\">Verwaltungsoberfläche, das my.cyon\u003C\u002Fa>, hat. Der Support-Code hat eine Gültigkeit von 24 Stunden, womit wir sicherstellen, dass der Zugriff im my.cyon auch aktuell ist. Damit möchten wir verhindern, dass sich zum Beispiel ehemalige Mitarbeitende oder Personen, die keinen Zugriff mehr haben sollen, bei uns identifizieren können.\u003C\u002Fp>\u003Ch3>Warum reicht die my.cyon-Kontonummer nicht als Identifikation?\u003C\u002Fh3>\u003Cp>Die \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fmy-cyon-kontonummer\">my.cyon-Kontonummer\u003C\u002Fa> ist eine statische, fortlaufende Nummer, welche beim Erstellen eines my.cyon-Kontos vergeben wird. Die my.cyon-Kontonummer kann im Nachhinein nicht mehr angepasst werden. Somit könnten sich zum Beispiel Personen, welche im Besitz der my.cyon-Kontonummer sind, jederzeit identifizieren, obwohl diese vielleicht gar keinen Zugriff auf dieses Konto mehr haben. Dies kann insbesondere in Streitfällen zu heiklen Situationen führen. Wir erachten deshalb die my.cyon-Kontonummer als ungenügende Identifikation und verwenden aus diesem Grund den Support-Code, um unsere Kundschaft in jedem Fall sicher zu identifizieren.\u003C\u002Fp>\u003Cp>Hast du die Zugangsdaten zu deinem \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\">my.cyon\u003C\u002Fa>-Konto nicht mehr, so hilft dir der Artikel \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Flogin-daten-fur-my-cyon-konto-zurucksetzen\">«Login-Daten für my.cyon-Konto zurücksetzen»\u003C\u002Fa> weiter.\u003C\u002Fp>","5b2a11f02c7d3a0fa9a333cf","[\"568117189033603f7da2b9f4\",\"5c484879042863543ccc1ffa\",\"5c483eb02c7d3a66e32d8761\",\"5c4849652c7d3a66e32d87de\",\"5c4889202c7d3a66e32d8ac1\"]","intern_img","Was ist der Support-Code? Und warum werde ich gebeten, diesen zu nennen? Wir beschreiben in diesem Artikel, wo du den Support-Code findest und wozu wir ihn benötigen.Du findest den Support-Code in deinem my.cyon-Konto im Menü «Support». Support-Code…",false,[422,426,430,432,436],{"helpscoutSlug":423,"helpscoutName":424,"excerpt":425},"meine-hinterlegte-e-mailadresse-ist-nicht-mehr-gultig","Meine hinterlegte E-Mail-Adresse ist nicht mehr gültig","Sämtliche Informationen, welche du von uns erhältst, gelangen via E-Mail an dich. Es ist daher sehr wichtig, dass du stets eine aktuelle E-Mail-Adresse eingetragen hast. Falls die hinterlegte E-Mail-Adresse nicht mehr aktuell ist, kannst du diese im…",{"helpscoutSlug":427,"helpscoutName":428,"excerpt":429},"zugang-zur-verwaltungsoberflache-my-cyon","Zugang zur Verwaltungsoberfläche my.cyon","Das my.cyon ist die Verwaltungsoberfläche für deine Produkte. Unter https:\u002F\u002Fmy.cyon.ch kannst du dich mit der hinterlegten E-Mail-Adresse und dem zugehörigen Passwort anmelden. Anmeldung im my.cyon Falls du dich noch nie im my.cyon angemeldet hast…",{"helpscoutSlug":360,"helpscoutName":142,"excerpt":431},"Mit deinem my.cyon-Konto erledigst du sämtliche Angelegenheiten rund um die Dienstleistungen von cyon zentral und mit wenigen Klicks. Du erhältst bei der Bestellung oder beim Übertrag eines Produktes automatisch einen Zugang zu unserer…",{"helpscoutSlug":433,"helpscoutName":434,"excerpt":435},"login-daten-fur-my-cyon-konto-zurucksetzen","Login-Daten für my.cyon-Konto zurücksetzen","Hast du das Passwort zu deinem my.cyon-Konto vergessen oder weisst nicht mehr welche E-Mail-Adresse dazu hinterlegt ist? Wir beschreiben folgend wie du dir wieder Zugriff ins my.cyon verschaffen kannst.Kennst du dein my.cyon-Passwort noch, möchtest…",{"helpscoutSlug":437,"helpscoutName":438,"excerpt":439},"my-cyon-kontonummer","my.cyon-Kontonummer","Wo finde ich die my.cyon-Kontonummer von cyon und wozu wird diese benötigt? Jedes my.cyon-Konto erhält beim Erstellen eine fortlaufende, sechsstellige Zahl als Kontonummer. Wir beschreiben, wo du diese findest und welchem Zweck sie dient.Die…",[441],{"helpscoutSlug":442,"helpscoutName":443},"6begriffe-begriffe","600_begriffe: Begriffe",[445,479,513],{"id":446,"uri":447,"slug":448,"title":449,"enabled":35,"typeHandle":450,"sectionHandle":451,"__typename":452,"color":453,"textRich":454,"buttonSimple":455,"singleImage":466},"868","component-preview\u002Fe-mail-programm-konfigurieren","e-mail-programm-konfigurieren","E-Mail-Programm konfigurieren","ctaServices","callToActions","ctaServices_Entry","butterfly","\u003Cp>\u003Cstrong>Unser E-Mail-Zauberer führt dich durch den Einrichtungsprozess: \u003C\u002Fstrong>Verwalte deine E-Mail-Konten ganz bequem über das E-Mail-Programm deiner Wahl. Mit unserem Einrichtungsassistenten gelingt dir dies ganz einfach.\u003C\u002Fp>",{"label":456,"linkField":457},"E-Mail-Zauberer starten",{"__typename":27,"type":28,"label":12,"link":458,"url":459,"urlSuffix":12,"entry":460},"\u003Ca href=\"http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard\">E-Mail Zauberer\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard",{"id":461,"uri":462,"slug":463,"title":137,"enabled":35,"typeHandle":464,"sectionHandle":464,"__typename":465},"5940","support\u002Fmailwizard","mailwizard","mailWizard","mailWizard_Entry",[467],{"id":468,"url":469,"mediumUrl":470,"smallUrl":471,"originalUrl":472,"width":473,"height":474,"title":475,"alt":12,"kind":476,"extension":477,"caption":12,"nameTags":478},"869","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_default\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_medium\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_small\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002FBildschirmfoto-2026-01-18-um-15.30.17.png",1128,1124,"Bildschirmfoto 2026 01 18 um 15 30 17","image","png",[],{"id":480,"uri":481,"slug":482,"title":483,"enabled":35,"typeHandle":450,"sectionHandle":451,"__typename":452,"color":453,"textRich":484,"buttonSimple":485,"singleImage":489},"942","component-preview\u002Fwir-migrieren-dein-projekt-kostenlos","wir-migrieren-dein-projekt-kostenlos","Stressfrei Website & E-Mail umziehen lassen","\u003Cp>Unser Umzugsteam begleitet dich beim Wechsel zu cyon – Schritt für Schritt.\u003C\u002Fp>",{"label":486,"linkField":487},"Jetzt ohne Doppelkosten wechseln",{"__typename":27,"type":28,"label":12,"link":71,"url":72,"urlSuffix":12,"entry":488},{"id":74,"uri":75,"slug":76,"title":69,"enabled":35,"typeHandle":66,"sectionHandle":37,"__typename":67},[490],{"id":491,"url":492,"mediumUrl":493,"smallUrl":494,"originalUrl":495,"width":496,"height":496,"title":497,"alt":17,"kind":476,"extension":477,"caption":12,"nameTags":498},"776","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-cta.png",393,"Common cta",[499,507],{"id":500,"title":501,"fullName":501,"role":502,"desktopX":503,"desktopY":504,"mobileX":505,"mobileY":506},"1925","Scharon","Customer Support",30,65,10,70,{"id":508,"title":509,"fullName":509,"role":502,"desktopX":510,"desktopY":511,"mobileX":512,"mobileY":512},"1926","Gabriel",67,60,50,{"id":514,"uri":515,"slug":516,"title":517,"enabled":35,"typeHandle":518,"sectionHandle":451,"__typename":519,"color":334,"textRich":520,"buttonSimple":521},"876","component-preview\u002Fimmer-auf-dem-laufenden-bleiben","immer-auf-dem-laufenden-bleiben","Immer auf dem Laufenden bleiben","ctaTextOnly","ctaTextOnly_Entry","\u003Cp>Tipps, Tools & Insights für deine Webprojekte.\u003C\u002Fp>",{"label":522,"linkField":523},"Jetzt Newsletter abonnieren",{"__typename":27,"type":125,"label":12,"link":524,"url":525,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter\">mailchi.mp\u002Fcyon\u002Fcyon-newsletter\u003C\u002Fa>","https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter",[527,626],{"id":528,"uri":529,"slug":530,"title":531,"enabled":35,"typeHandle":532,"sectionHandle":533,"__typename":534,"sectionHeader":535,"supportContactMethods":541},"4433","component-preview\u002Fkontakt","kontakt","Du brauchst persönliche Unterstützung?","supportContactSection","globalComponents","supportContactSection_Entry",{"iconSelect":536,"sectionLabel":129,"align":537,"color":538,"subtitle":539,"description":12,"backgroundImage":540},"headset","center","orange","Wähle den für dich passenden Kanal",[],[542,574,596],{"__typename":543,"title":544,"buttonIcon":545,"buttonDescription":546,"contentType":545,"contentTitle":547,"contentDescription":548,"contentButton":549,"image":555},"supportContactMethodStandard_Entry","E-Mail","mail","Verfügbar bis 17 Uhr","Persönliche Hilfe via E-Mail","\u003Cp>Verfügbar von Montag bis Freitag von 09:00 bis 17:00 Uhr. Wir beantworten deine E-Mails innert maximal 24 Stunden - und meist viel schneller.\u003C\u002Fp>",{"label":550,"linkField":551},"mail@cyon.ch",{"__typename":27,"type":552,"label":12,"link":553,"url":554,"urlSuffix":12,"entry":12},"email","\u003Ca href=\"mailto:mail@cyon.ch\">mail@cyon.ch\u003C\u002Fa>","mailto:mail@cyon.ch",[556],{"id":557,"url":558,"mediumUrl":559,"smallUrl":560,"originalUrl":561,"width":562,"height":563,"title":564,"alt":17,"kind":476,"extension":477,"caption":12,"nameTags":565},"742","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-support.png",840,558,"Common support",[566,572],{"id":567,"title":501,"fullName":501,"role":568,"desktopX":569,"desktopY":570,"mobileX":571,"mobileY":511},"1585","Customer Care Specialist",25,55,8,{"id":573,"title":509,"fullName":509,"role":568,"desktopX":510,"desktopY":511,"mobileX":512,"mobileY":512},"1586",{"__typename":543,"title":575,"buttonIcon":576,"buttonDescription":546,"contentType":576,"contentTitle":577,"contentDescription":578,"contentButton":579,"image":585},"Anruf","phone","Persönlicher Telefon-Support","\u003Cp>Rufe uns unter +41 61 588 15 15 an. Unsere Expertinnen und Experten helfen dir persönlich & direkt weiter. Verfügbar von 09:00 bis 12:00 Uhr und von 13:30 bis 17:00 Uhr.\u003C\u002Fp>",{"label":580,"linkField":581},"+41 61 588 15 15",{"__typename":27,"type":582,"label":12,"link":583,"url":584,"urlSuffix":12,"entry":12},"tel","\u003Ca href=\"tel:+41-61-588-15-15\">+41 61 588 15 15\u003C\u002Fa>","tel:+41-61-588-15-15",[586],{"id":587,"url":588,"mediumUrl":589,"smallUrl":590,"originalUrl":591,"width":592,"height":593,"title":594,"alt":12,"kind":476,"extension":477,"caption":12,"nameTags":595},"881","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002FBildschirmfoto-2026-01-18-um-16.21.14.png",906,918,"Bildschirmfoto 2026 01 18 um 16 21 14",[],{"__typename":597,"title":598,"buttonIcon":599,"buttonDescription":546,"emergencyFacts":600,"emergencyButton":616,"emergencyFaqEntries":621},"supportContactMethodEmergency_Entry","Notfall-Service","flame",[601,604,607,610,613],{"title":602,"description":603},"Verfügbarkeit","\u003Cp>365 Tage im Jahr, 24 Stunden am Tag\u003C\u002Fp>",{"title":605,"description":606},"Garantierte Reaktionszeit","\u003Cp>60 Minuten\u003C\u002Fp>",{"title":608,"description":609},"Kosten (inkl. erste 30 Minuten)","\u003Cp>CHF 250.00\u003C\u002Fp>",{"title":611,"description":612},"Je weitere angefangene 30 Minute","\u003Cp>CHF 100.00\u003C\u002Fp>",{"title":614,"description":615},"Alarmierung","\u003Cp>Via my.cyon\u003C\u002Fp>",{"label":617,"linkField":618},"Jetzt Notfall-Auftrag auslösen",{"__typename":27,"type":125,"label":12,"link":619,"url":620,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency\">my.cyon.ch\u002Fsupport\u002Findex\u002Femergency\u003C\u002Fa>","https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency",[622,625],{"title":623,"textRich":624},"Was ist der Notfall Service?","\u003Cp>Der Notfall Service bietet dir rund um die Uhr Unterstützung bei dringenden technischen Problemen mit deinen Diensten.\u003C\u002Fp>",{"title":623,"textRich":624},{"id":627,"uri":628,"slug":629,"title":630,"enabled":35,"typeHandle":631,"sectionHandle":533,"__typename":632,"sectionHeader":633,"leftBlock":637,"rightBlock":638},"4547","component-preview\u002Fstatusmeldungen","statusmeldungen","Statusmeldungen","statusMessagesSection","statusMessagesSection_Entry",{"iconSelect":634,"sectionLabel":630,"align":537,"color":403,"subtitle":635,"description":12,"backgroundImage":636},"trending-up","Übersicht über unsere Systeme",[],"\u003Ch3>Statusmeldungen\u003C\u002Fh3>\u003Cul>\u003Cli>Unser Systemstatus ist aktuell stabil.\u003C\u002Fli>\u003Cli>Geplante Wartungsarbeiten am 15. Juli 2024 von 02:00 bis 04:00 Uhr.\u003C\u002Fli>\u003Cli>Es gibt derzeit keine bekannten Störungen.\u003C\u002Fli>\u003C\u002Ful>","\u003Ch3>\u003Cstrong>Wichtige Hinweise\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul>\u003Cli>Bitte überprüfe regelmässig unseren Status-Feed für aktuelle Informationen.\u003C\u002Fli>\u003Cli>Bei dringenden Problemen kontaktiere unseren Support.\u003C\u002Fli>\u003C\u002Ful>"]