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Das ist manchmal nötig, um Probleme mit einem Plugin zu beheben oder wenn ein \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Flogin-ins-wordpress-backend-nicht-moglich\"> Login in WordPress nicht mehr möglich\u003C\u002Fa> ist. In diesem Artikel beschreiben wir, wie du Plugins und Themes über \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fftp\">FTP\u003C\u002Fa> oder den \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fdateimanager\">Dateimanager\u003C\u002Fa> deaktivieren kannst.\u003C\u002Fp>\u003Ch2>Plugins deaktivieren\u003C\u002Fh2>\u003Cdl>\n  \u003Cdt>1\u003C\u002Fdt>\n  \u003Cdd>Melde dich im \u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\">my.cyon\u003C\u002Fa> an und wähle im Menü «Webhosting» das Untermenü «Dateimanager». Alternativ kannst du dich mit dem \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fftp-programm\">FTP-Programm\u003C\u002Fa> deiner Wahl verbinden.\u003C\u002Fdd>\n  \u003Cdt>2\u003C\u002Fdt>\n  \u003Cdd>Öffne das \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fspeicherort-meiner-website\">Verzeichnis deiner WordPress-Installation\u003C\u002Fa>. Plugins sind im Unterordner \u003Ccode>wp-content\u002Fplugins\u003C\u002Fcode> abgelegt.\u003C\u002Fdd>\n  \u003Cdt>3\u003C\u002Fdt>\n  \u003Cdd>Du kannst \u003Cstrong>alle\u003C\u002Fstrong> Plugins deaktivieren, indem du den Plugin-Ordner \u003Ccode>wp-content\u002Fplugins\u003C\u002Fcode> umbenennst. Beispielsweise in \u003Ccode>wp-content\u002Fplugins-temp\u003C\u002Fcode>. Du kannst auch einzelne Plugins deaktivieren, indem du deren Unterordner nach dem gleichen Prinzip umbenennst.\u003C\u002Fdd>\n  \u003Cdt>4\u003C\u002Fdt>\n  \u003Cdd>Versuche nun, dich ins WordPress-Backend einzuloggen. Wenn dies funktioniert, wähle das Menü «Plugins». Es werden nun keine Plugins mehr angezeigt oder, falls nur einzelne umbenennt wurden, so sind diese zwar ersichtlich, jedoch deaktiviert.\u003C\u002Fdd>\n  \u003Cdt>5\u003C\u002Fdt>\n  \u003Cdd>Benenne den Plugin-Ordner oder die Unterordner einzelner Plugins wieder um auf den ursprünglichen Namen, in unserem Beispiel also \u003Ccode>wp-content\u002Fplugins\u003C\u002Fcode>.\u003C\u002Fdd>\n  \u003Cdt>6\u003C\u002Fdt>\n  \u003Cdd>Lade das WordPress-Backend neu und \u003Cstrong>aktiviere\u003C\u002Fstrong> unter dem Menüpunkt «Plugins» ein Plugin nach dem anderen. Nach jeder Aktivierung lade das WordPress-Backend neu, um zu überprüfen, ob das Problem erneut auftaucht.\u003C\u002Fdd>\n\u003C\u002Fdl>\u003Cp>So kannst du herausfinden, welches Plugin das Problem verursacht. Am besten entferne dieses über das WordPress-Backend und installiere es erneut. Falls nicht ein Plugin das Problem verursacht, kann ein Theme verantwortlich sein. In dem Fall geht es im nächsten Abschnitt weiter.\u003C\u002Fp>\u003Ch2>WordPress-Themes deaktivieren\u003C\u002Fh2>\u003Cp>Um das Problem-Theme zu finden, gehe wie folgt vor:\u003C\u002Fp>\u003Cdl>\n  \u003Cdt>1\u003C\u002Fdt>\n  \u003Cdd>Benenne über den \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fdateimanager\">Dateimanager\u003C\u002Fa> oder via \u003Ca href=\"https:\u002F\u002Fwww.cyon.ch\u002Fsupport\u002Fa\u002Fftp-verbindung-herstellen\">FTP\u003C\u002Fa> den Theme-Ordner des aktuellen Themes \u003Ccode>wp-content\u002Fthemes\u002F<THEMENAME>\u003C\u002Fcode> deiner WordPress-Installation um. Beispielsweise in \u003Ccode>wp-content\u002Fthemes\u002F<THEMENAME_TMP>\u003C\u002Fcode>.\u003C\u002Fdd>\n  \u003Cdt>2\u003C\u002Fdt>\n  \u003Cdd>Versuche, dich ins WordPress-Backend einzuloggen. Wähle das Menü «Themes» und aktiviere ein anderes Theme.\u003C\u002Fdd>\n  \u003Cdt>3\u003C\u002Fdt>\n  \u003Cdd>Wenn die Website wieder funktioniert, überprüfe, ob für das nicht mehr funktionierende Theme ein Update bereitsteht oder schaue im offiziellen \u003Ca href=\"https:\u002F\u002Fwordpress.org\u002Fsupport\u002F\">WordPress-Forum\u003C\u002Fa> nach ähnlichen Problemen.\u003C\u002Fdd>\n\u003C\u002Fdl>","5b43772f0428630abc0bd976","[\"5b912d450428631d7a8ac673\",\"5cd1814f04286306738eca08\",\"5c7fd4b52c7d3a0cb9324c3a\",\"5ba233ae2c7d3a16370f4558\",\"5bbdf3782c7d3a04dd5b7fe9\"]","intern_steps","Plugins und Themes lassen sich in WordPress auch ohne Zugang auf das Backend deaktivieren. Das ist manchmal nötig, um Probleme mit einem Plugin zu beheben oder wenn ein Login in WordPress nicht mehr möglich ist. In diesem Artikel beschreiben wir,…",false,[422,426,430,434,438],{"helpscoutSlug":423,"helpscoutName":424,"excerpt":425},"geschwindigkeit-meiner-wordpress-website-optimieren","Geschwindigkeit meiner WordPress-Website optimieren","Lädt deine WordPress-Seite langsam oder möchtest du diese für Besuchende mit mobilen Geräten optimieren? Einige allgemeine Tipps dazu, wie du die Ladezeit deiner Website optimieren kannst, findest du im Artikel «Geschwindigkeit meiner Website…",{"helpscoutSlug":427,"helpscoutName":428,"excerpt":429},"wordpress-seite-neu-aufsetzen","WordPress-Seite neu aufsetzen","Eine WordPress-Installation komplett neu aufzusetzen kostet Zeit. Du kannst den Aufwand durch die Berücksichtigung einiger Tipps aber in Grenzen halten. Gehe bitte folgendermassen vor: 1 Exportiere alle die Website betreffenden Daten. Wie du dabei…",{"helpscoutSlug":431,"helpscoutName":432,"excerpt":433},"domain-einer-wordpress-website-andern","Domain einer WordPress-Website ändern","Möchtest du die Adresse einer WordPress-Website ändern, so reicht es nicht, dies über das my.cyon zu tun. WordPress bezieht sich immer auf die Domain, welche innerhalb von WordPress hinterlegt ist. Die hinterlegte URL bestimmt, was im Browser als…",{"helpscoutSlug":435,"helpscoutName":436,"excerpt":437},"wordpress-seite-funktioniert-nach-einem-update-nicht-mehr","WordPress-Seite funktioniert nach einem Update nicht mehr","Hast du vor kurzem WordPress aktualisiert? Falls du nach dem Update auf die neuste WordPress-Version Probleme mit deiner Website feststellst, können folgende Tipps helfen:Berechtigungen korrekt?Plugins kompatibel?Berechtigungen korrekt?Unter…",{"helpscoutSlug":439,"helpscoutName":440,"excerpt":441},"login-ins-wordpress-backend-nicht-moglich","Login ins WordPress-Backend nicht möglich","Wenn du dich nicht mehr im WordPress-Backend anmelden kannst und dir eine weisse Seite angezeigt wird, hat das oft mit einem inkompatiblen Plugin oder Theme zu tun. In diesem Artikel zeigen wir dir verschiedene Wege, wie du das Problem ausfindig…",[443],{"helpscoutSlug":444,"helpscoutName":445},"313website-wordpress","313_website: WordPress",[447,481,515],{"id":448,"uri":449,"slug":450,"title":451,"enabled":105,"typeHandle":452,"sectionHandle":453,"__typename":454,"color":455,"textRich":456,"buttonSimple":457,"singleImage":468},"868","component-preview\u002Fe-mail-programm-konfigurieren","e-mail-programm-konfigurieren","E-Mail-Programm konfigurieren","ctaServices","callToActions","ctaServices_Entry","butterfly","\u003Cp>\u003Cstrong>Unser E-Mail-Zauberer führt dich durch den Einrichtungsprozess: \u003C\u002Fstrong>Verwalte deine E-Mail-Konten ganz bequem über das E-Mail-Programm deiner Wahl. Mit unserem Einrichtungsassistenten gelingt dir dies ganz einfach.\u003C\u002Fp>",{"label":458,"linkField":459},"E-Mail-Zauberer starten",{"__typename":98,"type":99,"label":12,"link":460,"url":461,"urlSuffix":12,"entry":462},"\u003Ca href=\"http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard\">E-Mail Zauberer\u003C\u002Fa>","http:\u002F\u002Flocalhost:3000\u002Fsupport\u002Fmailwizard",{"id":463,"uri":464,"slug":465,"title":318,"enabled":105,"typeHandle":466,"sectionHandle":466,"__typename":467},"5940","support\u002Fmailwizard","mailwizard","mailWizard","mailWizard_Entry",[469],{"id":470,"url":471,"mediumUrl":472,"smallUrl":473,"originalUrl":474,"width":475,"height":476,"title":477,"alt":12,"kind":478,"extension":479,"caption":12,"nameTags":480},"869","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_default\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_medium\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002F_small\u002F869\u002FBildschirmfoto-2026-01-18-um-15.30.17.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FServices\u002FBildschirmfoto-2026-01-18-um-15.30.17.png",1128,1124,"Bildschirmfoto 2026 01 18 um 15 30 17","image","png",[],{"id":482,"uri":483,"slug":484,"title":485,"enabled":105,"typeHandle":452,"sectionHandle":453,"__typename":454,"color":455,"textRich":486,"buttonSimple":487,"singleImage":491},"942","component-preview\u002Fwir-migrieren-dein-projekt-kostenlos","wir-migrieren-dein-projekt-kostenlos","Stressfrei Website & E-Mail umziehen lassen","\u003Cp>Unser Umzugsteam begleitet dich beim Wechsel zu cyon – Schritt für Schritt.\u003C\u002Fp>",{"label":488,"linkField":489},"Jetzt ohne Doppelkosten wechseln",{"__typename":98,"type":99,"label":12,"link":264,"url":265,"urlSuffix":12,"entry":490},{"id":267,"uri":110,"slug":268,"title":109,"enabled":105,"typeHandle":106,"sectionHandle":107,"__typename":89},[492],{"id":493,"url":494,"mediumUrl":495,"smallUrl":496,"originalUrl":497,"width":498,"height":498,"title":499,"alt":17,"kind":478,"extension":479,"caption":12,"nameTags":500},"776","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F776\u002Fcommon-cta.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-cta.png",393,"Common cta",[501,509],{"id":502,"title":503,"fullName":503,"role":504,"desktopX":505,"desktopY":506,"mobileX":507,"mobileY":508},"1925","Scharon","Customer Support",30,65,10,70,{"id":510,"title":511,"fullName":511,"role":504,"desktopX":512,"desktopY":513,"mobileX":514,"mobileY":514},"1926","Gabriel",67,60,50,{"id":516,"uri":517,"slug":518,"title":519,"enabled":105,"typeHandle":520,"sectionHandle":453,"__typename":521,"color":73,"textRich":522,"buttonSimple":523},"876","component-preview\u002Fimmer-auf-dem-laufenden-bleiben","immer-auf-dem-laufenden-bleiben","Immer auf dem Laufenden bleiben","ctaTextOnly","ctaTextOnly_Entry","\u003Cp>Tipps, Tools & Insights für deine Webprojekte.\u003C\u002Fp>",{"label":524,"linkField":525},"Jetzt Newsletter abonnieren",{"__typename":98,"type":116,"label":12,"link":526,"url":527,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter\">mailchi.mp\u002Fcyon\u002Fcyon-newsletter\u003C\u002Fa>","https:\u002F\u002Fmailchi.mp\u002Fcyon\u002Fcyon-newsletter",[529,628],{"id":530,"uri":531,"slug":532,"title":533,"enabled":105,"typeHandle":534,"sectionHandle":535,"__typename":536,"sectionHeader":537,"supportContactMethods":543},"4433","component-preview\u002Fkontakt","kontakt","Du brauchst persönliche Unterstützung?","supportContactSection","globalComponents","supportContactSection_Entry",{"iconSelect":538,"sectionLabel":310,"align":539,"color":540,"subtitle":541,"description":12,"backgroundImage":542},"headset","center","orange","Wähle den für dich passenden Kanal",[],[544,576,598],{"__typename":545,"title":546,"buttonIcon":547,"buttonDescription":548,"contentType":547,"contentTitle":549,"contentDescription":550,"contentButton":551,"image":557},"supportContactMethodStandard_Entry","E-Mail","mail","Verfügbar bis 17 Uhr","Persönliche Hilfe via E-Mail","\u003Cp>Verfügbar von Montag bis Freitag von 09:00 bis 17:00 Uhr. Wir beantworten deine E-Mails innert maximal 24 Stunden - und meist viel schneller.\u003C\u002Fp>",{"label":552,"linkField":553},"mail@cyon.ch",{"__typename":98,"type":554,"label":12,"link":555,"url":556,"urlSuffix":12,"entry":12},"email","\u003Ca href=\"mailto:mail@cyon.ch\">mail@cyon.ch\u003C\u002Fa>","mailto:mail@cyon.ch",[558],{"id":559,"url":560,"mediumUrl":561,"smallUrl":562,"originalUrl":563,"width":564,"height":565,"title":566,"alt":17,"kind":478,"extension":479,"caption":12,"nameTags":567},"742","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F742\u002Fcommon-support.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002Fcommon-support.png",840,558,"Common support",[568,574],{"id":569,"title":503,"fullName":503,"role":570,"desktopX":571,"desktopY":572,"mobileX":573,"mobileY":513},"1585","Customer Care Specialist",25,55,8,{"id":575,"title":511,"fullName":511,"role":570,"desktopX":512,"desktopY":513,"mobileX":514,"mobileY":514},"1586",{"__typename":545,"title":577,"buttonIcon":578,"buttonDescription":548,"contentType":578,"contentTitle":579,"contentDescription":580,"contentButton":581,"image":587},"Anruf","phone","Persönlicher Telefon-Support","\u003Cp>Rufe uns unter +41 61 588 15 15 an. Unsere Expertinnen und Experten helfen dir persönlich & direkt weiter. Verfügbar von 09:00 bis 12:00 Uhr und von 13:30 bis 17:00 Uhr.\u003C\u002Fp>",{"label":582,"linkField":583},"+41 61 588 15 15",{"__typename":98,"type":584,"label":12,"link":585,"url":586,"urlSuffix":12,"entry":12},"tel","\u003Ca href=\"tel:+41-61-588-15-15\">+41 61 588 15 15\u003C\u002Fa>","tel:+41-61-588-15-15",[588],{"id":589,"url":590,"mediumUrl":591,"smallUrl":592,"originalUrl":593,"width":594,"height":595,"title":596,"alt":12,"kind":478,"extension":479,"caption":12,"nameTags":597},"881","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_default\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_medium\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002F_small\u002F881\u002FBildschirmfoto-2026-01-18-um-16.21.14.webp","https:\u002F\u002Fcms.production-edge.cyon.ch\u002Ffiles\u002Fimages\u002FTeam\u002FBildschirmfoto-2026-01-18-um-16.21.14.png",906,918,"Bildschirmfoto 2026 01 18 um 16 21 14",[],{"__typename":599,"title":600,"buttonIcon":601,"buttonDescription":548,"emergencyFacts":602,"emergencyButton":618,"emergencyFaqEntries":623},"supportContactMethodEmergency_Entry","Notfall-Service","flame",[603,606,609,612,615],{"title":604,"description":605},"Verfügbarkeit","\u003Cp>365 Tage im Jahr, 24 Stunden am Tag\u003C\u002Fp>",{"title":607,"description":608},"Garantierte Reaktionszeit","\u003Cp>60 Minuten\u003C\u002Fp>",{"title":610,"description":611},"Kosten (inkl. erste 30 Minuten)","\u003Cp>CHF 250.00\u003C\u002Fp>",{"title":613,"description":614},"Je weitere angefangene 30 Minute","\u003Cp>CHF 100.00\u003C\u002Fp>",{"title":616,"description":617},"Alarmierung","\u003Cp>Via my.cyon\u003C\u002Fp>",{"label":619,"linkField":620},"Jetzt Notfall-Auftrag auslösen",{"__typename":98,"type":116,"label":12,"link":621,"url":622,"urlSuffix":12,"entry":12},"\u003Ca href=\"https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency\">my.cyon.ch\u002Fsupport\u002Findex\u002Femergency\u003C\u002Fa>","https:\u002F\u002Fmy.cyon.ch\u002Fsupport\u002Findex\u002Femergency",[624,627],{"title":625,"textRich":626},"Was ist der Notfall Service?","\u003Cp>Der Notfall Service bietet dir rund um die Uhr Unterstützung bei dringenden technischen Problemen mit deinen Diensten.\u003C\u002Fp>",{"title":625,"textRich":626},{"id":629,"uri":630,"slug":631,"title":632,"enabled":105,"typeHandle":633,"sectionHandle":535,"__typename":634,"sectionHeader":635,"leftBlock":639,"rightBlock":640},"4547","component-preview\u002Fstatusmeldungen","statusmeldungen","Statusmeldungen","statusMessagesSection","statusMessagesSection_Entry",{"iconSelect":636,"sectionLabel":632,"align":539,"color":166,"subtitle":637,"description":12,"backgroundImage":638},"trending-up","Übersicht über unsere Systeme",[],"\u003Ch3>Statusmeldungen\u003C\u002Fh3>\u003Cul>\u003Cli>Unser Systemstatus ist aktuell stabil.\u003C\u002Fli>\u003Cli>Geplante Wartungsarbeiten am 15. Juli 2024 von 02:00 bis 04:00 Uhr.\u003C\u002Fli>\u003Cli>Es gibt derzeit keine bekannten Störungen.\u003C\u002Fli>\u003C\u002Ful>","\u003Ch3>\u003Cstrong>Wichtige Hinweise\u003C\u002Fstrong>\u003C\u002Fh3>\u003Cul>\u003Cli>Bitte überprüfe regelmässig unseren Status-Feed für aktuelle Informationen.\u003C\u002Fli>\u003Cli>Bei dringenden Problemen kontaktiere unseren Support.\u003C\u002Fli>\u003C\u002Ful>"]